Position:- ServiceNow Project Manager

Location:- McLean, VA/ Plano, TX (Onsite)

Client:- Hexaware

End Client:- Freddie Mac

A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.

· Supervisory skills and the ability to leverage support from other parts of the organization.

· Ability to work with all levels of client and internal resources.

· Ability to organize, delegate, and leverage resources to accomplish ServiceNow Ops Manager objectives.

· Maintaining and delivering quality metrics, progress and status reporting to customer.

· Create and track a plan to deliver the program goals, including the technical ServiceNow Project Manager implementation plan for Operations Team.

· Scope (requirements)/ backlog management, quality ServiceNow Ops Manager and risks and issues management

· Experienced of handling ServiceNow development / BAU team as Tech Lead.

· Able to manage a team with different skills set and give technical guidance to the team.

· Strong oral and written communication skills with the ability to ServiceNow Project Manager communicate technical information in non-technical language.

· Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management.

· Experienced in implementation of ITSM solution using industry ServiceNow Project Manager best practices.

· Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)

· Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

· Good experience of Service Portal and widget creation

· Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.

· Knowledge of Authentication via Auth 2.0, certificates and Mid Server

· Implemented ServiceNow project in Domain separated instance.

· Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.

· Good knowledge of MID Server installation and management

· Experience of custom applications development

· Experience of LDAP/Active Directory/SSO implementation

· Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.

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Please find and share resume at

mohammad.saqib@tmvus.com