Hi,
This is Thamarai Selvan – Talent Acquisition Team – Lorven Technologies Inc.
Our client is looking for a Process Analyst with BSS/OSS – Long Term project in Stamford, CT (Onsite) below is the detailed requirement.
If you are interested kindly share your Updated Resume.
Job Role: Process Analyst with BSS/OSS
Location: Stamford, CT (Onsite)
Duration: Long term
Must have: Recent Project Telecom Domain is Mandatory
Job Description
Process Analyst
· This role requires understanding of the structure, policies, and operations of the Client lines of business in order to enable change and deliver value to the organization.
· The analyst conducts complex analysis on current and future state business processes and workflows with the objective of finding out how they can be improved or automated.
· You will play a critical role in driving operational enhancements to the Spectrum ecosystem, including agent tools, customer-facing portals and apps as well as internal process improvements across the organization.
· Works independently with minimal supervision.
Major Duties and Responsibilities
· Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
· Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels.
· Validates IT process design and documentation as needed for new enhancements. Create workflows and convey findings in PowerPoint, Excel and/or Visio.
Required Qualifications
· Ability to read, write, speak and understand English.
· Excellent interpersonal skills and ability to present performance feedback effectively.
· Strong analytical ability.
· Ability to work independently.
· Advanced understanding of business functions, workflows, and processes.
· Deep knowledge of process modeling techniques (BPMN, UML diagrams, data flow diagrams, sequence diagrams) and modeling tools (Visio, Bizagi, Camunda, Miro, Lucid)
· Previous reporting experience (MicroStrategy, Tableau) a plus
With Regards
Thamaraiselvan M.J,
Lorven Technologies, Inc.
101 Morgan Lane | Suite 209 | Plainsboro | NJ 08536
Tel: –609-799-4202 * 260 | Fax:609-918-4204
Email: thamaraiselvan@lorventech.com| Web: www.lorventech.com
—
