Role: D365 CE Tech Lead
Work Model: Remote with required travels
Client: Infosys / Verizon
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Job Description:
D365 Lead
- Minimum 8+ years of hands-on experience in Dynamics 365 customer engagement apps
- Strong experience with Dataverse, Customer Insights Journey, Power Platform and Azure Services
- Solid understanding of Customer Insights Journey components:
- Customer journey orchestration
- Real-time triggers, Segmentation, Templates, content blocks and Personalization
- Extending Custom channel and building apis
- Consent management and compliance regulations
- Good understanding of fair view policy and platform limitation
- Experience with Power Platform (Power Automate, Power Apps, Power BI)
Strong expertise in:
- C# .NET Core
- Dynamics 365 Web API / REST
- Architect and implement event-driven and message-based integration patterns
- Implement real-time and near real-time integrations using:
- Dynamics 365 Web API
- Azure API Management
- Azure Functions, Logic Apps
- Azure Service Bus, Event Grid
- Implement authentication and authorization (OAuth 2.0, Azure AD, managed identities)
- Ensure API reliability with logging, monitoring, throttling, and retry policies
- Support CI/CD pipelines and ALM using Azure DevOps
- Collaborate with solution architects, consultants, and business stakeholders
Nice-to-Have:
- Experience integrating with utility systems (Oracle CC&B)
- Knowledge of Customer Insights – Data, Azure Data Lake, Synapse Workspace, Microsoft Fabric
Knowledge on performance testing/planning/tuning on services integrated with Dynamics 365
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