- Require a strong CRM Consultant with 15+ years of D365 CRM experience
- Must have driven Business discussions/assessment workshops and should have worked on CRM functional design covering functionalities for Sales, Customer Service, Field service and marketing
- Experience defining D365 platform strategy and roadmap to establish D365 Platform as a horizontal in the organization
- Expertise in creating business requirements, user stories, functional design and high-level design documents.
- Must have sound understanding on power platform capabilities and possibilities
- Hands-on technical experience will be advantageous
- Must have overall understanding on – Dynamics 365 platform, online and on-premise versions, upgrades and migrations, integration with other office products, multilingual and multi-currency functionality, mobile and handheld clients, outlook and outlook app capabilities and offline capabilities
- Experience and Understanding of DevOps, Data Archival, Governance, Best Practices, etc.
- Must have experience of co-ordination among different teams like business SMEs, Development, QA, etc.
- Should have given Training to Business Users on functionality being rolled out
- Should have deep understanding of multiple industry domains.
- Must have strong communication skills and be comfortable in leasing with stakeholders independently
- Ability to establish priorities, work independently and lead development of Dynamics CRM solution
