Job Title: CRM Architect
Location: Sunnyvale, CA(Remote)
Job Type: Full-Time/Contract
Job Summary:
We are seeking a highly skilled and experienced CRM (CRM) Architect to lead the design, development, and implementation of end-to-end analytics solutions on the Salesforce CRM Analytics platform. The ideal candidate will have deep expertise in Salesforce, data modeling, dashboards, and integrating multiple data sources to deliver actionable insights for business stakeholders.
Key Responsibilities:
- Lead the architecture and design of CRM solutions using Salesforce CRM Analytics (formerly Tableau CRM / Einstein Analytics).
- Partner with business stakeholders to understand reporting and dashboard requirements and translate them into scalable solutions.
- Design and implement dataflows, recipes, datasets, and lenses to support business analytics.
- Integrate data from Salesforce and external systems using connectors, APIs, and ETL tools.
- Build and optimize dashboards and visualizations to deliver meaningful insights.
- Ensure data quality, performance, and governance within the CRM ecosystem.
- Provide technical leadership and mentoring to development teams.
- Stay up-to-date with Salesforce and CRM best practices, releases, and innovations.
- Work closely with Salesforce admins, developers, and data teams to ensure data integrity and reporting accuracy.
Required Skills & Qualifications:
- 7+ years of experience in Salesforce ecosystem with at least 3+ years focused on CRM (CRM / Tableau CRM / Einstein Analytics).
- Proven experience in designing and implementing CRM solutions.
- Strong knowledge of SAQL, dataflows, recipes, and JSON configuration.
- Experience integrating CRM with external data sources and APIs.
- Strong data modeling and data visualization skills.
- Excellent communication and stakeholder management abilities.
- Salesforce CRM (Einstein Analytics and Discovery) certification is preferred.
- Familiarity with Salesforce core products (Sales Cloud, Service Cloud, etc.).
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