Corp to corp jobs Mobile App Support Specialist at Dallas, TX

Hi Partners,

Hope you are doing well!!

Please share me some good match profiles on this urgent requirement.

Role: Mobile App Support Specialist

Type: Contract

Location: Dallas,TX

Implementation partner:

Job description:

Key Responsibilities:

• Triage issues reported by customers through reviews on the Apple App Store and Google Play Store.
• Utilize Apptentive to track and manage reported issues effectively.
• Prepare and distribute weekly and monthly reports to leadership, summarizing key metrics and trends.
• Analyze the functionality and APIs of the mobile app, providing insights and recommendations to the respective Squad teams.
• Assist in performing root cause analysis (RCA) for identified issues, ensuring thorough investigation and documentation in JIRA tickets.
• Collaborate closely with Quality Assurance (QA) and Development teams to reproduce and follow up on reported issues.
• Create alerts and dashboards in Quantum Metric and Logstash to monitor app performance and user experience.
• Assess the impact of issues on customers, overall app traffic, and potential business impact.

Skills and Qualifications:

• Proven experience in a similar role, ideally in mobile app support or operations.
• Familiarity with customer feedback platforms like Apptentive.
• Strong analytical skills to analyze app functionality and APIs.
• Experience with issue tracking systems such as JIRA.
• Collaboration skills to work effectively with cross-functional teams including SRE, QA, and Development.
• Ability to create and manage alerts and dashboards using tools like Quantum Metric and Logstash.
• Excellent communication skills, both written and verbal.
• Detail-oriented with the ability to prioritize and manage multiple tasks effectively.

Thanks & Regards,

Kusum Sharma |Accuro Group

Direct: 919-626-9619 | Ext 145 | EMAIL kusum.l@accurogroup.com