Contact Center Data & Migration Architect
location: Phoenix Only Locals
Rate: $52 on C2C
yrs exp 8-10
Job Description:
Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem
Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration
Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems.
Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents.
Collaborate with data architects to ensure reporting continuity and regulatory compliance.
Evaluate and recommend which data architecture that will minimize impact for downstream system during migration to CCaaS
Identify opportunities to enhance customer experience using AIintent detection, virtual assistants, predictive routing, sentiment analysis, and more.
Collaborate with internal AIML teams to define data-driven automation use cases and implementation strategy. Work closely with IT, customer service operations, business teams, and external CCaaS vendors
Participate in vendor evaluations and selection process for CCaaS and AI solutions
Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact
Full Name: |
|
Email : |
|
Contact Number : |
|
Current Location (Full Address) : |
|
Relocation: |
|
Passport Number : |
|
LinkedIn : |
|
Last 4 digits of SSN : |
|
DOB (MM/DD/YY): |
|
Skype id: |
|
Available Time slots |
|
Full Education Details Start date and Year: | Bachelors:
Masters: |
Candidate EX TCSer (Yes/no): |
|
Candidate EX TCS Contractor/ Data Modeler (Yes/no): |
|
Employer Details |
|
Thanks & Regards,
Bhargavi Jaltar
Lead Sr. US IT Recruiter
Galaxy i Technologies, Inc
Location: 9927 E Bell Road, Suite 110
Email Id: bhargavi1@galaxyitech.com
LinkedIn: Bhargavi Jaltar
—
