Dear Partner,
Kindly go through attached resume copy of my consultant(Smitha) having 13+ years of experience as a Project Manager holding H1B Visa. If you need any other information, please let me know.
Visa:H1B
Current Location: Cary, NC
Experience: 13+ Years
Willing to relocate.
Smitha Kumaraswamy, PMP, CSM
Sr. Technical Project Manager
SUMMARY
As a highly skilled and experienced PMP, CSM certified Senior Project Manager and Program Manager with 12 years of experience, I have a proven track record of successfully managing complex projects/programs across various industries within specific timelines and budgets.
With a deep understanding of project management methodologies like Agile, Waterfall, and Hybrid Methodologies, I have been able to implement effective communication standards, establish reliable cadences for program reviews, and lead governance structures that drive effective decision-making.
My strong leadership skills and ability to identify change management opportunities have led to increased program velocity and improved business impact. I am committed to driving innovation, fostering teamwork, and delivering value to stakeholders.
TECHNICAL SKILLS
Database: TERADATA, MongoDB, MySQL, ORACLE 12.10, SQL Server 2016, 2014, 2012, 2008/R2
SDLC: Agile, Scrum, Waterfall, and Spiral
PM Tool: Clarity, Jira, Azure Devops, Asana
Tools: Toad Oracle 13.0, Hue Cloudera (Hive, Impala), MS Project2016, PUTTY, AQT
Database Programming: T-SQL, DAX
Programming Languages: SQL, Python, RBasic, SAS
AI Technologies: ML Algorithms
Reporting Tools: Power BI, SSRS, Tableau Desktop
Integration Tool: SSIS
Cloud Technologies: MS Azure Database, Azure Data Warehouses, ADF, Azure Devops
Analysis Services: SSAS, Tabular Model
Source Control & Collaboration Tools: Team Foundation Server (TFS), SharePoint, GitHub
Development Tools: BIDS, SSDT, SSMS
EDUCATION
Master’s in Information Systems – University of Texas at Arlington • Arlington, TX, US • 3.5
Bachelor’s in Information Science and Engineering – Sri Venkateshwara College of Engineering • Bangalore, Karnataka, India
CERTIFICATIONS
Project Management Professional (PMP) – Project Management Institute • 2021 – Credential ID : 3128481
Certified ScrumMaster® (CSM®) – Scrum Alliance • Issued May 2023 – Credential ID : 1786731
Power BI Data Analyst PL300 – Microsoft • Issued May 2022 – Credential ID : 993245240
EXPERIENCE
Senior Technical Project Manager
Toshiba Global Commerce Solutions October 2022 – Present (Durham, NC, US)
· Recognized with the CEO Spotlight Award 2024 for exceptional performance in project delivery and commitment to excellence.
· Created and maintained key project documentation (Project Charter, RAID Log, Change Request Log, Project Status Report, Lessons Learned, and Project Schedule), ensuring timely and accurate project planning, contributing to a 15% reduction in project delays.
· Led a $600K stadium project for Maple Leaf Sports & Entertainment (MLSE), successfully delivering self-checkout technology for 2 lanes on time in October 2024, improving operational efficiency by 20% and laying the groundwork for future rollouts.
· Managed the launch of Wayfair’s first flagship store in Chicago within a 4-month timeline, coordinating cross-functional teams for a multi-million-dollar project, ensuring on-time delivery, and contributing to a high-profile retail expansion.
· Led multiple professional services engagements throughout the software development and testing lifecycle, resulting in 100% on-time delivery and contributing to a 90% improvement in customer satisfaction, retaining $6M in revenue.
· Collaborated with engineering stakeholders to triage defects and prioritize feature requests, improving customer satisfaction by 90% and ensuring $6M in revenue retention.
· Engaged with stakeholders to define requirements, develop project scope, and collaborate with the Account Management Team to create Statements of Work (SoW), reducing scope changes by 20%.
· Developed and communicated a comprehensive project release plan, documenting and addressing risks, assumptions, and dependencies, effectively managing 5+ cross-functional teams, which improved project delivery timelines by 15%.
· Provided regular project updates according to the established communication plan, closely monitoring budget, tasks, and risks, leading to 10% improvement in budget management in a matrix organization.
· Utilized Oracle to manage project finances, regularly forecasting costs and ensuring projects were completed within 5% of the allocated budget, saving $200K across multiple projects.
· Served as the main point of contact for all project-related activities, including schedule management and status updates, while mentoring new project managers and collaborating with the PMO to enhance internal processes, improving team productivity by 30%.
· Supported and improved team processes, resulting in an 80% increase in team productivity and generating $10M in revenue through optimized resource allocation.
· Established project release plans and effectively communicated risks, assumptions, and dependencies, mitigating risks and enabling $3M in revenue realization.
Technical Program Manager
Microsoft Oct 2020 – Sep 2022 (Seattle, WA, US)
· Led over 20 initiatives and facilitated cross-functional meetings, ensuring timely delivery of high-quality project artifacts.
· Led the development of a sustainability data platform, managing structured and unstructured data from heterogeneous sources on Azure, enabling real-time insights and recommendations for cloud services and mobile devices used by millions of customers and partners.
· Led cross-functional teams of 10+ developers and designers in delivering iOS applications, achieving a 98% on-time delivery rate.
· Managed end-to-end lifecycle of iOS app development, from requirements gathering to App Store deployment and post-launch support.
· Coordinated Agile sprints with iOS development teams, leading to a 25% increase in sprint completion rate and improved stakeholder communication.
· Oversaw a team of iOS developers in the successful release of an app that garnered 100,000+ downloads within the first three months.
· Managed end-to-end lifecycle of multiple ecommerce projects on platforms such as Shopify and Magento, leading to a 30% increase in sales within the first six months post-launch.
· Coordinated with mobile development teams to deliver an iOS and Android app, resulting in a 4.8-star rating on the App Store and over 500,000 downloads within the first year.
· Led cross-functional teams to integrate payment gateways, CRM systems, and shipping solutions into an ecommerce platform, reducing cart abandonment by 20%.
· Utilized Agile methodologies to oversee a team of 8+ developers and designers, delivering 4 major updates for a mobile app, achieving a 25% increase in user retention.
· Managed the successful launch of an ecommerce mobile app, overseeing design, development, and post-launch support, resulting in a 40% increase in mobile revenue within 3 months.
· Managed Power BI and Power Apps to create self-service tools for stakeholders, empowering internal and external teams to independently access sustainability insights, leading to a 20% reduction in report generation time and improved decision-making speed.
· Collaborated with cross-functional teams, including data scientists, engineers, and sustainability experts, to design and deliver innovative solutions, integrating machine learning and Internet of Things (IoT) technologies to drive climate action.
· Enhanced operational efficiency by leveraging data science to synthesize environmental data across disciplines, increasing the platform’s processing speed by 30% and reducing time-to-insight by 25%.
· Supported Microsoft’s $1B sustainability initiative by developing scalable cloud solutions that contributed to reducing carbon emissions and achieving corporate sustainability goals, positively impacting global enterprise clients.
· Engaged with internal and external stakeholders, facilitating partnerships that contributed to the adoption of Azure-hosted sustainability solutions, increasing platform usage by 15% among top enterprise clients within the first year.
Project Manager
Blue Cross Blue Shield June 2018 – Sep 2020 (Detroit, MI, US)
· Led a Cross-Functional Team to implement a claims processing automation system, reducing processing time by 25% and improving accuracy by 15% across multiple departments.
· Managed a $2M project to upgrade member portal functionalities, enhancing the user experience and increasing member self-service usage by 20%.
· Spearheaded COVID-19 response initiatives by launching new digital resources on the BCBS website, resulting in a 40% increase in traffic to pandemic-related health resources and tools for members.
· Coordinated with stakeholders from IT, compliance, and clinical teams to launch a telemedicine platform during the pandemic, leading to a 30% increase in virtual healthcare appointments within 6 months.
· Managed the integration of COVID-19 vaccination tracking and information into the member portal, driving a 25% increase in vaccination information access, with a $750K budget for the initiative.
· Developed and executed a risk management plan for a critical health data integration project, mitigating potential delays and ensuring 100% on-time delivery of project milestones, managing a $1M project budget. Facilitated change management efforts, resulting in a 95% user adoption rate for newly deployed healthcare systems within the first quarter post-launch.
· Managed JIRA stories from initiation to completion for over 20 projects, ensuring on-time delivery with a 98% success rate.
· Communicated business insights to key stakeholders (technical and non-technical), improving decision-making speed by 20% and driving alignment across teams.
· Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery – From creating business case/cost benefit analysis and agile project plans to maintaining timelines and budgets, mitigating risks, owning communication and an assurance to overall quality.
· Drive coherence across business units and key internal stakeholders, including collaboration with technology, product, engineering and marketing teams to achieve customer-focused strategic objectives.
· Experience in managing and presenting to multiple VP level stakeholders with updates and negotiating with top vendors in procurements.
· Implemented scrum processes including sprint planning, daily scrums, sprint reviews and retrospectives.
· Proactively manage changes in project scope and devise mitigation plans for potential risks.
· Worked closely with multiple stakeholders like Clinical Teams, Agency Groups, Policy Admins, Medical Record Management Team developed a stakeholder management strategy.
· Implemented risk management strategies to mitigate project risks and ensure timely resolution.
Associate Project Manager
BRISTLECONE, INC May 2017 – August 2017 (San Jose, CA, US)
· Led requirement gathering and JAD sessions for a platform development initiative, reducing project planning time by 20% and improving stakeholder alignment across 5 departments.
· Designed and developed a project status tracking solution, improving project visibility and reporting accuracy by 30%, enabling stakeholders to make data-driven decisions faster.
· Proposed process improvements that accelerated product delivery by 15% through project scope re-prioritization, reducing time-to-market for key products by 2 months.
· Designed and implemented a Track-and-Trace IoT solution for the NEO Big Data Analytics Platform, increasing product movement visibility by 50% across the supply chain.
· Architected and led the implementation of a Track-and-Trace IoT proof-of-concept in just 4 months, enabling real-time tracking of product movements in manufacturing, reducing manual tracking efforts by 40%.
Project Consultant / Research Assistant
The University of Texas at Arlington August 2016 – April 2017 (Arlington, TX, US)
· Managed a conveyor belt project, including lifecycle planning, work breakdown structure creation, and quarterly reporting using MS Project 2013. Employed scheduling and forecasting techniques to manage time and budget constraints.
· Developed reports in Power BI and Tableau for a specific business case scenario.
· Conducted sentiment analysis on the election and effectiveness of the new US President, leveraging Tweet API to collect global tweets. Analyzed data from multiple geographic locations, performed topic modeling, and determined approval ratings based on each state’s ideology.
· Managed end-to-end lifecycle of multiple ecommerce projects on platforms such as Shopify and Magento, leading to a 30% increase in sales within the first six months post-launch.
· Coordinated with mobile development teams to deliver an iOS and Android app, resulting in a 4.8-star rating on the App Store and over 500,000 downloads within the first year.
· Led cross-functional teams to integrate payment gateways, CRM systems, and shipping solutions into an ecommerce platform, reducing cart abandonment by 20%.
· Utilized Agile methodologies to oversee a team of 8+ developers and designers, delivering 4 major updates for a mobile app, achieving a 25% increase in user retention.
· Managed the successful launch of an ecommerce mobile app, overseeing design, development, and post-launch support, resulting in a 40% increase in mobile revenue within 3 months.
· Built machine learning models using sklearn and constructed a Pandas Data Frame to predict sales performance for Pokémon Go! Mobile application. Utilized web scraping to extract 5 years of data for Android and iOS platforms to analyze trends.
· Utilized statistical analysis models to analyze US National Baseball Data, achieving accurate prediction analysis depending on the dataset size. Presented results to a team of distinguished researchers.
· Developed a data analysis and visualization model using Adobe Analytics Toolkit for MGM Resorts. Analyzed historical data across business lines and recommended metrics for business improvement.
Project Business Consultant
BRISTLECONE, INC April 2012 – May 2016 (Bangalore, Karnataka, India)
· Awarded “Brilliant Beginner” for outstanding performance, achieving 15% faster-than-average project delivery during the first year.
· Managed end-to-end SAP projects, overseeing planning, execution, and delivery for 10+ projects, resulting in a 95% on-time delivery rate.
· Collaborated with stakeholders to align project goals with business objectives, increasing stakeholder satisfaction by 20% and ensuring alignment with strategic priorities.
· Conducted risk assessments and implemented risk management plans, reducing project risks by 25% and preventing potential delays across 3 high-priority projects.
· Efficiently managed project budgets, tracking costs and delivering projects within 5% of the allocated budget, achieving consistent on-budget delivery for 100% of projects.
PM SKILLS
Project Management Methodologies (Agile, Waterfall, Hybrid, Scrum)
Communication and Interpersonal Skills
Leadership and Teamwork Skills
Analytical and Problem-Solving Skills
Time Management and Organizational Skills
Risk and Cost Management Skills
Performance Monitoring
Active Listening
Stakeholder Management, Empathy and Adaptability
Muneendra Garapati
Bench Sales Recruiter
Cloud Resources LLC.
Email:muneendra@cloudresources.net
Phone: 469-906-2584 |ext-139
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