Connex Support Lead Engineer – Houston, TX (Day 1 Onsite and Hybrid)

Job Title: Connex Support Lead Engineer

Location: Houston, TX (Day 1 Onsite and Hybrid)

Job Type: Contract

Must Have's:

•         Extensive hands-on experience with Connex switch, transaction processing & their associated component

•         Expertise in TAL, COBOL, S-COBOL, and TACL programming languages. Experience in using the Tandem utilities like FUP, Enscribe, Enform, Bind/XLD, SQL, DDL, INSPECT, Netbatch, Spooler, Peruse, Pathway concepts,

•         Experience with Connex knowledge on PI, TH, CH, PMC, CED, SMONINQY, CMSUTIL, NMI, EMS, Prognosis

Job Description:

•         Lead and mentor a team of support engineers focused on Connex applications running on HPE NonStop/Tandem systems.

•         Responsible for ensuring high-quality customer service, operational efficiency, and continuous process improvement.

•         Act as the first point of escalation for complex or high-priority customer issues.

•         Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.

•         Drive root cause analysis and implement preventive measures for recurring incidents.

•         Maintain and update operational documentation, runbooks, and support procedures.

•         Strong analytical, problem-solving, team collaboration and decision-making skills.