Clinical Service Desk Representative
Location: Cary, NC -Remote
• Serve as the initial point of contact for clients via phone calls and chats, promptly addressing inquiries and requests.
• Possess familiarity with US healthcare processes and ITIL principles to ensure effective client interactions and align with industry best practices.
• Document interactions accurately in ticketing tool, escalate complex cases to next level or technical teams, collaborate with the healthcare team, and stay updated on medical trends to enhance client support processes.
• Ensure exceptional client experiences by displaying professionalism, Clinical Service Desk Representative patience, and a client-centric approach.
• Manage client interactions efficiently following established protocols, utilizing the hospital’s knowledge base for relevant solutions.
• Should have basic service & product knowledge to identify and resolve fundamental problems
Thanks and Regards,
Sapna Verma (Technical Recruiter )
1603, Capitol Ave, Suite 310 A461, Cheyenne Wyoming 82001
Email : sapna@laibatechnology.com
LinkedIn I’D :linkedin.com/in/sapna-verma-173321282
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