Location: Seattle, WA – Local Needed
Duration: 6 Months
Job Description:
1. Salesforce Platform Expertise
• Deep understanding of Salesforce Sales Cloud, Service Cloud, and custom applications.
• Solid understanding of Salesforce Experience Cloud, Lightning Web Components (LWC), and Aura Components.
• Strong experience with APEX programming and Salesforce declarative tools, including:
o Flows
o Process Builder
o Validation Rules
• Solid understanding of Salesforce:
o Profiles o Permission sets o Groups o Sharing settings o Organization-wide defaults • Comfortable using development and DevOps tools, including: o VS Code for development o Copado for DevOps o Data import/export tools
• Deep understanding of Salesforce security controls, standards, and best practices.
________________________________________
Core Responsibilities
Day-to-Day Support
• Serve as the primary point of contact for day-to-day Salesforce support.
• Handle tickets and perform basic incident triage.
• Assist with planning and prioritizing sustainment work.
• Monitor:
o Support mailboxes
o Batch jobs
o Scheduled jobs
• Provide functional guidance during enhancements.
• Support:
o Documentation
o Onboarding activities
o Meeting preparation
________________________________________
Collaboration, Client Engagement & Coordination
• Coordinate between onsite and offshore teams.
• Lead and participate in weekly syncs with business and IT teams.
• Participate in stakeholder conversations and status updates. • Ensure smooth communication across all teams. • Help identify process improvements and opportunities to simplify operations.
________________________________________
Operational Excellence & Support Coordination
• Track recurring operational issues.
• Prioritize enhancements to reduce manual interventions.
• Analyze incident trends and propose long-term solutions.
________________________________________
Required Skills & Experience:
• Strong understanding of:
o Salesforce platform
o Azure SQL
• Familiarity with:
o Salesforce workflows
o Apex
• Proven track record in:
o Agile product ownership
o Enhancement leadership roles
• Excellent:
o Communication skills
o Documentation skills
o Stakeholder management abilities
• Strong analytical mindset with a focus on:
o Operational efficiency
o Data quality
• Deep understanding of Salesforce Sales Cloud, Service Cloud, and custom applications.
• Solid understanding of Salesforce Experience Cloud, Lightning Web Components (LWC), and Aura Components.
• Strong experience with APEX programming and Salesforce declarative tools, including:
o Flows
o Process Builder
o Validation Rules
• Solid understanding of Salesforce:
o Profiles o Permission sets o Groups o Sharing settings o Organization-wide defaults • Comfortable using development and DevOps tools, including: o VS Code for development o Copado for DevOps o Data import/export tools
• Deep understanding of Salesforce security controls, standards, and best practices.
________________________________________
Core Responsibilities
Day-to-Day Support
• Serve as the primary point of contact for day-to-day Salesforce support.
• Handle tickets and perform basic incident triage.
• Assist with planning and prioritizing sustainment work.
• Monitor:
o Support mailboxes
o Batch jobs
o Scheduled jobs
• Provide functional guidance during enhancements.
• Support:
o Documentation
o Onboarding activities
o Meeting preparation
________________________________________
Collaboration, Client Engagement & Coordination
• Coordinate between onsite and offshore teams.
• Lead and participate in weekly syncs with business and IT teams.
• Participate in stakeholder conversations and status updates. • Ensure smooth communication across all teams. • Help identify process improvements and opportunities to simplify operations.
________________________________________
Operational Excellence & Support Coordination
• Track recurring operational issues.
• Prioritize enhancements to reduce manual interventions.
• Analyze incident trends and propose long-term solutions.
________________________________________
Required Skills & Experience:
• Strong understanding of:
o Salesforce platform
o Azure SQL
• Familiarity with:
o Salesforce workflows
o Apex
• Proven track record in:
o Agile product ownership
o Enhancement leadership roles
• Excellent:
o Communication skills
o Documentation skills
o Stakeholder management abilities
• Strong analytical mindset with a focus on:
o Operational efficiency
o Data quality
—
Dharma Veer
US IT Recruiter
Intellisoft Technologies INC
11494 Luna Road, Ste 280 Farmers Branch, TX -75234
Phone: (972) – 756 – 1212 Ext 128
