User Experience Designer at Saint Paul, Minnesota.
Client: Minnesota Department of Human Services (DHS)
Location: Saint Paul, Minnesota (5 business days per calendar month)
Job ID: 3542
Description of Project:
The Minnesota Department of Human Services (DHS) seeks vendors to provide resources to assist the State in user story development and requirements gathering for expanding its Provider and Agency Solutions, Program Integrity and other Office of Inspector General Product Lines. This will support the addition of new license types, platform functions and capabilities, development of cross-cutting legal appeals functionality, integration with State systems, enhancement of case management capabilities and improvements to data pipelines. This work supports the agency’s broader initiative to transform the licensing digital platform, built on Salesforce Public Sector Solutions, which is central to the agency's transformation of licensing, program integrity and case management processes.
Resources may have access to protected information as outlined in the Data Sharing and Business Associate Agreement. Resources must successfully complete criminal background checks before beginning work, comply with all application rules and statutes, including the Minnesota Government Data Practices Act (MGDPA) and HIPAA requirements. The successful Contractor must also ensure applicable data privacy and security training, among other requirements set forth in the Data Sharing and Business Associate agreement, are met.
Scope Overview:
Client: Minnesota Department of Human Services (DHS)
Location: Saint Paul, Minnesota (5 business days per calendar month)
Job ID: 3542
Description of Project:
The Minnesota Department of Human Services (DHS) seeks vendors to provide resources to assist the State in user story development and requirements gathering for expanding its Provider and Agency Solutions, Program Integrity and other Office of Inspector General Product Lines. This will support the addition of new license types, platform functions and capabilities, development of cross-cutting legal appeals functionality, integration with State systems, enhancement of case management capabilities and improvements to data pipelines. This work supports the agency’s broader initiative to transform the licensing digital platform, built on Salesforce Public Sector Solutions, which is central to the agency's transformation of licensing, program integrity and case management processes.
Resources may have access to protected information as outlined in the Data Sharing and Business Associate Agreement. Resources must successfully complete criminal background checks before beginning work, comply with all application rules and statutes, including the Minnesota Government Data Practices Act (MGDPA) and HIPAA requirements. The successful Contractor must also ensure applicable data privacy and security training, among other requirements set forth in the Data Sharing and Business Associate agreement, are met.
Scope Overview:
- Expansion of current child care functionality to all license types and to new product lines.
- Development of legal appeals case management features.
- Integration with NetStudy 2.0, MPSE, and MMIS.
- Enhancement of Product Success case management features.
- Improved data pipeline development into OIG’s Azure Databricks Data Lakehouse.
User Experience Design Functions:
- Conduct user research for new license types (HCBS, Foster Care, EIDBI) to inform user story development.
- Facilitate user research sessions and workshops to understand current workflows and pain points.
- Create workflow maps and process documentation that inform requirements gathering.
- Support development of user personas and user journey maps for new provider types and county agency users
- Collaborate with State UX strategists to ensure consistency with the existing design system and content standards.
- Ensure all written requirements use plain language and are accessible to diverse user groups.
- Support content strategy for multi-language requirements (Spanish, Somali, Hmong considerations).
Qualifications, Skills, and Experience
- Minimum years of experience in a User Experience Design role: 3 Years
- Minimum # of projects completed in a User Experience Design role: 4
- Demonstrated expertise in UX research, content strategy, and user experience design.
- Proven experience conducting user research including stakeholder interviews, workshops, and user journey mapping.
- Demonstrated ability to work with complex organizational environments and multiple stakeholder groups.
- Knowledge of accessibility standards and inclusive design principles.
- Experience working with government users, regulated industries, or public sector projects is preferred.
- Proven competency with human-centered design methodologies and user research techniques.
- Experience with content strategy for multi-cultural or multi-language user bases is preferred.
Sample Tasks
- Conduct user interviews with licensing staff to understand current processes and pain points.
- Create user journey maps for providers navigating initial license application processes.
- Develop workflow maps showing current and future State processes for new license types.
- Collaborate with State UX strategists to ensure content consistency across existing and new functionality and alignment with design standards.
- Research and document accessibility considerations for providers with varying technical skill levels.
