C2C Hiring – Salesforce Technical Architecture (Order Management Architect) – REMOTE

We are seeking a Salesforce Order Management Architect to design and deliver scalable, enterprise-grade order lifecycle solutions using Salesforce Lightning Order Management, the Salesforce Lightning Platform, and a complex ecosystem of downstream systems.

This role is ideal for someone who has real-world post-order experience—not just order capture—but has architected solutions spanning fulfillment, shipping, returns, refunds, payments, and customer visibility across multiple systems.

Key Responsibilities:

Design end-to-end order lifecycle solutions including:

• Order ingestion

• Orchestration and routing

• Fulfillment and shipment

• Cancellations, returns, and refunds

Lead architecture and configuration of Salesforce Lightning Order Management, including:

• Order Summary

• Fulfillment Orders

• Delivery Groups

• Orchestration and exception handling

Ensure data consistency and resiliency when integrating upstream commerce platforms and downstream fulfillment systems.

Integration & Ecosystem Design

Own integration strategy between Salesforce and:

• Shipment and delivery updates

• Exception notifications

• Returns and RMAs

• WISMO (“Where Is My Order”) visibility

Enable event-driven updates for service agents and customer self-service experiences.

Ensure consistent post-order experience across B2C, B2B, and Service Cloud use cases.

Platform & Technical Leadership

Design Salesforce solutions using:

• Apex

• Flows

• Platform Events

• Orchestration

Govern metadata structure, environment strategy, and CI/CD pipelines.

Provide architectural oversight and design reviews for delivery teams.

Produce clear architecture diagrams, integration flows, and decision documentation.

• Lead solutioning sessions, architecture workshops, and technical discovery.

• Partner with business, commerce, service, and operations stakeholders.

• Translate complex technical concepts into clear, actionable guidance.

• Support estimation, planning, and delivery governance.

Experience with middleware tools such as MuleSoft, Boomi, or Work to is a plus.

• API and event-driven system design

• Data modeling and transformation

• Performance and scalability considerations

• Distributed system troubleshooting

• Strong client-facing communication and facilitation skills

• Ability to lead architecture discussions across multiple teams

• Comfortable operating as a technical authority and mentor

• Salesforce Order Management, Application Architect, or Technical Architect certifications

• Background in Retail, CPG, or consumer-facing industries

• Experience supporting high-volume, post-order operational systems

Why This Role Is Different:

This is not a “configure orders and walk away” role.

You’ll be working on real post-order problems:

• Fulfillment mismatches

• Payment edge cases

• Carrier and tracking failures

• Returns and refund complexity

• Customer service visibility gaps