Job Title : Servicenow Business Analyst(HRSD)
Location : Sunnyvale, CA (Onsite)
Duration : 12 Months
Job Description :
Roles and Responsibilities:
· Over all 10+ years of experience working as Business Analyst and with 6+ years as a BA on ServiceNow projects
· 6–10 years in ITSM/ITIL processes,.
· Collaborate with stakeholders to understand customer experience goals and CSDM requirements.
· Document functional requirements, user stories, and acceptance criteria.
· Analyze existing processes and recommend improvements aligned with ServiceNow and ITIL standards.
· Validate CSDM implementation for service mapping and data integrity.
· Customer Experience Optimization
· Define workflows and processes that enhance user experience across ServiceNow modules.
· Ensure seamless integration of customer-facing portals and self-service capabilities.
· Testing & Validation
· Support UAT and validate configurations against business requirements.
· Ensure quality and compliance with organizational standards.
· Stakeholder Communication
· Act as a liaison between business teams and technical teams.
· Provide regular updates on progress, risks, and dependencies.
Required Skills & Experience:
· Good experience working on HRSD(Human Resource Service Delivery)
Technical Knowledge:
· Familiarity with ServiceNow ITSM, ITOM, and CSDM data structures.
· Understanding of CMDB and service mapping principles.
· Process Knowledge:
· Strong grasp of ITIL framework and customer experience best practices.
Thanks & Regards
Bhavanesh Eamani
Lead Technical Recruiter
PH : 9724400073
Agile Enterprise Solutions Inc.
2591 Dallas Parkway Suite 300 Frisco, TX 75034
