Job Title- Business Technical Analyst
Visa- Any
Duration- 12+ Months
Interview- Virtual
Client Location- New York, NY Onsite
Job Responsibilities :Key Responsibilities• Translates business goals into epics, user stories, and acceptance criteria; maintain backlog hygiene• Runs process mapping (as is/to be), captures dependencies, and documents intents, journeys, and escalation paths.• Coordinates UAT readiness (test data, scenarios, sign off) and maintains traceability from requirements to tests.• Partners with CX/Conversation Design and Contact Center Ops for operational feasibility.• Tech Analyst (RM Central)o Elicits advisor workflows (call handling, notes, follow ups), compliance requirements, and CTI use cases.o Produces process maps & story ACs for screen pop, dispositions, call logging, and data capture.o Aligns Tableau dashboard KPIs and semantic definitions with business stakeholders.o Coordinates UAT scenarios for CTI failover, routing rules, and dashboard validation.
Thanks & Regards
Vicky Yadav
Sr. Technical Recruiter
Contact -201-354-2897
Email – vicky.y@wonese.com” style=”border:0px;font:inherit;margin:0px;padding:0px;vertical-align:baseline” target=”_blank”>vicky.y@wonese.com
