The Business Analyst is responsible for identifying business needs and finding solutions to business problems. This role serves as a liaison between subject matter experts and stakeholderssuch as program staff, IT teams, vendors, and leadershipto gather, analyze, communicate, and validate requirements for changes to business processes, operational policies, and information systems. Business Analysts play a crucial role in ensuring that delivered solutions meet organizational goals and user expectations.
Responsibilities
Collaborates with program leadership, Program Manager, and vendor teams to understand modernization objectives and strategic goals.
Gathers, documents, and validates business requirements, including functional and non-functional requirements, for program systems and workflows, and ensures traceability of requirements across the project lifecycle.
Conducts business process modeling to support process improvement and system design.
Develops business cases, user stories, and use cases to support solution design, and implementation, maintaining alignment with traceable business needs.
Identifies and maintains the inventory of business process related artifacts such as forms, correspondence and reports.
Facilitates requirements workshops, interviews, and focus groups with stakeholders and subject matter experts (SMEs).
Participates in the development and review of solution designs to ensure business requirements are met and traceable to system functionality.
Work with Tax Schedule and Functional SMEs and owners to support the definition of user roles and associated access
Support user acceptance testing (UAT), ensuring full traceability to documented requirements.
Tracks and manages changes to business requirements throughout the project lifecycle, updating traceability artifacts as needed.
Supports change management and training efforts by helping to develop documentation and conducting stakeholder briefings or demos.
Assists the Program Manager in ensuring business alignment and benefits realization across all phases of the program.
Provides analytical support to program leadership and governance boards for decision making and risk and issue management, helping assess the impact of changes on business processes.
Analyzes and identifies impacts of changes to supporting documentation such as standard operating procedures, desk instructions, training materials, and knowledge articles.
