Atlassian Jira / Confluence Administer || Florida

 

Atlassian Jira / Confluence Administer – DPEP

Hours : PST Hours

Rate: $50/hr

Experience Required: 4+ yrs

 

Additional Information:

 

  • ONLY hiring candidates who reside in Florida or willing to re-locate to Florida.
  • Candidate MUST be available to work West Coast hours (11am – 8pm ET / 8am – 5pm PT)–Team needs west coast support, though the candidates are expected to be based in Florida.

 

Position Summary:

 

Looking for an experienced Atlassian Administrator to support DPEP T&D MyJira and MyWiki Data Center Platforms/our AWS hosted Jira and Confluence Data Center Platforms with over 46 installed plugins/applications.

Responsibilities include all aspects of end-user support, space configuration, and automation for these business-critical applications.

 

The Atlassian Administrator will be working under the technical direction of the DPEP T&D Business Operations Sr. Manager on the Agile Tools & Collaboration Team.

 

Position Responsibilities:

 

  • Create, manage, and support all administrative functions associated with the Atlassian product suite
  • Manage all critical aspects of Atlassian tooling including but not limited to workflows, screen schemes, automations, JQL, reporting, permissions, notifications, custom fields, marketplace add-ons, and integrations
  • Support all teams across the organization that use our Jira instance to manage their work
  • Support and resolve issues as they arise with Jira Projects and Confluence Spaces
  • Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
  • Gather requirements for business processes and determine ways to optimize and improve Jira/Confluence setup and workflows, as well as identify where   functionality needs to improve to meet user requests
  • Serve as subject matter expert for Atlassian products
  • Research Atlassian products including their upcoming features/releases which can be used for continuous improvements
  • Evaluate and recommend new plugins/applications to enhance Jira and Confluence functionality
  • Install, manage, and administer Jira and Confluence plugins/applications
  • Understand system architecture of upstream and downstream impacts when implementing solutions
  • Investigate and perform advanced troubleshooting for reported issues in Atlassian products. Manage escalations with Atlassian support or third-party support, as required
  • Create and maintain documentation on Atlassian product configurations, automations, and processes to facilitate change management and training for internal   teams
  • Work closely with internal teams to understand their business challenges to build solutions that meet their unique needs
  • Work closely with the Operation Engineering team on maintenance, troubleshooting, and upgrades
  • Work with Product Manager to document and publish user guides (training material) and best practices
  • Conduct end-user training on Jira and Confluence regarding how to use the tools, new functionality, etc.
  • Refine current Jira processes to be more streamlined and uniform for teams
  • Execute Production deployments during non-business hours
  • Must have customer service driven mindset with strong relationship building skills

 

Basic Qualifications:      

 

  • In depth experience of Jira Administration
  • 4 or more years of relevant job experience in a large (10,000+ users) Atlassian server environment (not Atlassian cloud, but server or data center versions)
  • Proficient in Confluence space administration
  • Deep expertise in Jira workflow administration and JQL skills
  • Jira Advanced Roadmap experience is a plus
  • Process governance experience or strong automation workflow knowledge
  • Working knowledge and coding/scripting experience using Python or Groovy
  • Experience with REST API and JSON
  • Proven track record with Atlassian plugin installations and upgrades
  • Hands-on experience supporting Atlassian tools in on-prem or AWS environments
  • Experience with Agile methodology lifecycle
  • Excellent time management and prioritization skills
  • Ability to work in a collaborative, team environment
  • Strong analytical and problem-solving skills
  • Proficient in both verbal and written communication in English and attention to detail
  • Strong interpersonal skills to communicate with stakeholders

 

Preferred Qualifications:            

 

  • One or more Atlassian certifications is a plus
  • Experience with Grafana, Splunk and other monitoring and reporting tools
  • Experience using and managing common add-ons such as Automation for Jira, Advanced Roadmaps, Script Runner, and the Bob Swift suite.

 

Please do share the details mentioned below while submitting-  

 

1.       Willingness to travel onsite/how often ?

2.       Years of experience in a large Atlassian server environment ?

3.       Instance support on number of users ?

4.       Upon selection, will the candidate be comfortable to work on 1099 terms at the same rate ?

 

 

 

 

 

 

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