Amazon Connect Developer C2C requirements Seattle, WA

Job Title: Amazon Connect Developer

Location: Seattle, WA

Rate: $60 /hr on C2C

 

JD:

Responsibilities

• Design, develop, and deploy Amazon Connect contact center solutions.

• Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies.

• Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis.

• Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.

• Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.

• Troubleshoot and resolve telephony, latency, and call quality issues.

• Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency.

• Ensure security, compliance, and scalability of the contact center environment.

 

 

Thanks & Regards,

Bhargavi Jaltar

Lead Sr. US IT Recruiter

Galaxy i Technologies, Inc

Location: 9927 E Bell Road, Suite 110

Scottsdale, Arizona – 85260

Email Id: bhargavi1@galaxyitech.com

LinkedIn: Bhargavi Jaltar