We’re Hiring: Java Application Support Lead – Production Support & Incident Management
Location: New York, NY (F2F)
Work Model:(Hybrid – 3 Days/Week Onsite)
Experience: 10-15 Years
We are looking for an experienced Java Application Support Lead to manage post-deployment application support for business-critical enterprise applications.
The ideal candidate should have strong experience in Java application production support, incident management, troubleshooting, service delivery, and offshore team leadership.
Key Skills & Responsibilities:
Strong experience in Java Application Support / Production Support (not Java development).
Hands-on experience supporting enterprise Java applications after deployment.
Expertise in Major Incident Management, troubleshooting, RCA, Problem & Change Management.
Experience handling production issues, application failures, performance issues, and service restoration.
Experience leading and managing offshore application support teams.
Strong knowledge of ITIL processes, SLA management, and service governance.
Experience with ServiceNow or similar ticketing tools.
Exposure to monitoring tools such as Splunk, Grafana, AppDynamics, or Dynatrace.
Preferred:
Banking / Financial Services / Insurance domain experience.
ITIL Foundation certification.
Strong customer-facing and stakeholder management experience.
Contact Information
Email: phani.b@spiceorb.com
Click the email address to contact the job poster directly.