Remote C2C Role: Mainframe Support Analyst

Job Description

• The Database Offline role maintains and processes database records supporting settlement, MTF file maintenance, reporting, card maintenance, financial institution conversions and deconversions, batch processing, and downstream configuration management within EFT and payment-processing environments. 
• The role ensures accurate client configuration, settlement processing, reporting integrity, and successful implementation of client changes.

Required Experience and Skills

• IBM – Experience navigating with TSO, ISPF, data sets, and batch jobs.
• Use a 3270 terminal emulator to access the mainframe.
• Navigate command fields, menus, panels, member lists, messages, and function keys.
• Recognize the difference between development, test, and production environments using the organization’s naming standards and system identifiers.
• Understand that a mainframe data set is not necessarily a relational database table.

Distinguish between:

• Sequential data sets: Records organized sequentially.
• PDS libraries: Data sets containing named members.
• Recognize when work requires an application specialist, production- control team, security administrator, storage team, or database administrator.

Settlement operations experience

• Knowledge of deconversion activities, balance refreshes, and settlement processes
• Debit card or EFT processing experience
• Financial institution conversion/migration experience
• ServiceNow change-management experience

Responsibilities

• Database Maintenance
• Perform production database setup and maintenance for new and existing clients.
• Add, update, and delete database records.
• Maintain customer configuration records and database files.
• Ensure accurate and error-free database maintenance.