Microsoft 365 – Exchange Online in Marysville, Ohio – Onsite

Microsoft 365 – Exchange Online in Marysville, Ohio – Onsite

 

Duration: Contract

 

Strong email security, mail flow and Exchange on Premises, exchange servers 2016/2019

 

Job Description:

 

•                  Proactive in direct client communication and capable of managing customers effectively with an onsite presence.

•                  Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles

•                  Working Experience in the mail flow in detail for Exchange/O365 hybrid environment

•                  Working Experience of different type of connectors available in exchange/ Microsoft 365

•                  Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory

•                  Good understanding of SSO with M365, including ADFS

•                  Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA

•                  Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity,

•                  Address service availability issues within the organizational span of control

•                  Manage services using the supplier, and the client implemented ITIL processes and practices

•                  To adhere to quality standards, regulatory requirements and company policies

•                  To provide support for on-call escalations and doing incident & problem management

•                  To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team

•                  To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

•                  Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives

•                  To participate or contribute to the business in the creation of proposals to drive Service improvement plans

•                  Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus

•                  Knowledge/Experience of MS Purview and MS Security Portal as an Admin is Plus

 

Minimal Job requirement:

 

•                  Over all experience 8-10 year 4 to 5 years managing a large scale M365 hybrid environment

•                  A Master’s degree and Microsoft Certification a plus

•                  Previous Microsoft 365 administration and troubleshooting experience is required

•                  Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, of TCP/IP (OS, firewalls configuration)

•                  Ability to quickly learn, understand and explain technical information

•                  Ability and desire to take ownership of client issues through resolution

•                  Excellent time management skills

•                  Ability to work in a fast-paced environment