Job Summary:
Seeking an experienced AWS Connect Specialist to design, implement, and optimize Amazon Connect contact center solutions, integrations, reporting, and support operations in a hybrid environment.
Key Responsibilities:
• Design and manage Amazon Connect contact flows, routing, and user configurations
• Build reporting, dashboards, KPI tracking, and outbound campaigns
• Integrate AWS Connect with CRM and AWS services like Lambda, Lex, DynamoDB, and S3
• Troubleshoot issues, improve system performance, and support enhancements
• Ensure security, compliance, and change management processes are followed
Required Skills and Certification:
• Hands-on experience with Amazon Connect CCaaS
• Hands-on AWS CI/CD experience for deploying and customizing AWS Connect
• 3+ years of experience with Amazon Connect and AWS cloud services
• Experience with Lambda, DynamoDB, S3, Lex, VoIP, CX strategies, and system integration
• Experience with workforce optimization and KPI/dashboard reporting
• Bachelor’s degree in a related field or equivalent experience
Preferred Skills and Certification:
• AWS Certified Solutions Architect or AWS Certified Developer
• Strong stakeholder communication and cross-functional collaboration skills
Scheduling:
• Hybrid with expected on-site 3 days/week
• Location: Washington, DC
• Interview: In-person
Contact Information
Email: RoshaniK@vtechsolution.us
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