C2C Job Opening for IVR Tester at Remote

Job Title: IVR Tester

Location: Remote

Duration: 12+ Months

 

Role Descriptions:

• Candidate must have experience in Parloa Testing/IVR Testing will be considered for this position.
• Analyze business and functional requirements for AI/voice bot applications.
• Prepare test scenarios| test cases| and test data.
• Perform functional testing of voice and chat conversations.
• Validate conversational flows| intents| entities| and dialog management.
• Conduct end-to-end testing across integrated systems and APIs.
• Perform regression| smoke| and sanity testing for new releases.
• Verify speech recognition accuracy and response quality.
• Test multi-language and multi-channel customer interactions.
• Identify| log| track| and retest defects using defect management tools (JIRA/Azure DevOps).
• Validate integrations with CRM| backend systems| and third-party services.
• Execute negative| boundary| and usability test cases.
• Ensure compliance with business| security| and accessibility requirements.
• Collaborate with Business Analysts| Developers| and Product Owners to resolve issues.
• Prepare test execution reports and provide release readiness status.
• Support UAT and production validation activities.

 

Description:

• Strong experience in QA, functional testing, and test automation.
• Hands-on experience with automation tools/frameworks
• Experience validating complex end-to-end workflows.
• Ability to design automated tests for dynamic and non-deterministic AI responses.
• Strong analytical skills for validating prompts, conversational flows, and expected outcomes.

 

SKILLS_REQUIRED

We are looking for a QA Engineer to support the testing of AI-based voice agents. The resource will be responsible for validating end-to-end voice workflows, AI responses, prompt-driven interactions, and integrations. The role will involve both manual testing and test automation, with a strong focus on identifying opportunities to automate AI voice and conversational workflows.

 

Key Responsibilities

• Validate end-to-end AI voice agent workflows across different business scenarios.
• Perform functional, integration, regression, and end-to-end testing.
• Validate prompt workflows, including different user inputs, conversational paths, and expected AI responses.
• Test voice interactions for correct workflow execution and response handling.
• Create and execute test scenarios covering positive, negative, and edge-case conversations.
• Identify opportunities to automate voice-agent and prompt-based testing.
• Design and maintain automated test scripts/frameworks for repeatable AI voice workflows.
• Validate integrations between the AI voice platform and dependent applications/services.
• Analyze failures and work closely with development and AI teams to identify defects.
• Support continuous improvement of the QA approach as AI voice capabilities evolve.

 

Education: At least a bachelor s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.

 

If you are interested, please share your updated resume and let me know your availability for a quick discussion.

 

Thanks & Regards

Manasa Salla
Sr Technical Recruiter
I Tech US Inc
manasa.s@itechus.net