Senior Product Owner for Voice/Contact Center

Title: Senior Product Owner for Voice/Contact Center

Location: Remote

Important Notes on candidate LinkedIn Profile for this requirement:

·         Candidate’s LinkedIn should be 3 to 7 years’ old

·         Candidate must have more than 100 LinkedIn connections

·         Candidate’s LinkedIn profile and skills mentioned in the experience section should match with the resume

Note: Do not submit candidates google voice number

Job Description:

• 10+ years of relevant Product Owner/Product Management experience, with strong expertise in cloud-based voice, contact center, or conversational voice platforms.
• Lead business discovery independently, translating business needs into prioritized epics, features, user stories, and clear acceptance criteria.
• Own end-to-end product delivery, from discovery and backlog management through implementation, launch, and continuous optimization.
• Strong ability to drive cross-functional alignment across business, engineering, architecture, operations, and other stakeholders.
• Key differentiator:
  #Hands-on knowledge of Agentic Voice / Voice AI implementations, including AI-driven voice agents and conversational experiences.
  #Experience with Voice Intelligence and voice prompt engineering, including conversation analytics, intent recognition, summarization, and optimization of AI-driven voice interactions.
• Self-driven with strong communication, stakeholder management, and interpersonal skills.

Thanks & Regards,

Sean Martin | IT Technical Recruiter

SOVEREIGN TECHNOLOGIES LLC
Desk Number: (636)-410-0680 Ext 3                                                                       Direct Number: (636)-352-2277

Email: sean@sovereigntec.com

LinkedIn: www.linkedin.com/in/sean-martin-b4a136249