Job Title: ServiceNow SPM Developer – Strategic Portfolio Management – 10+ yrs- New York, United States- Onsite
client – Virtusa / UnitedHealth Group Inc.
Minimum ServiceNow Development Experience: 4+ Years
Hands-on ServiceNow SPM Experience: 2+ Years
Work Domain: ServiceNow Development / Strategic Portfolio Management
Hands-on ServiceNow SPM Experience: 2+ Years
Work Domain: ServiceNow Development / Strategic Portfolio Management
1. Job Summary
We are seeking a skilled ServiceNow SPM Developer with extensive experience implementing and supporting Strategic Portfolio Management (SPM) solutions and a strong foundation in the ServiceNow platform.
The candidate will be responsible for designing, configuring, developing, and enhancing SPM capabilities while leveraging AI-powered tools and platform innovations to improve development productivity and business outcomes.
The ideal candidate should have strong expertise in ServiceNow SPM modules, platform development, integrations, workflow automation, reporting, and AI-assisted development practices.
2. Key Responsibilities
ServiceNow SPM Development
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Configure and customize ServiceNow SPM modules, including:
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Demand Management
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Project Portfolio Management
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Project Management
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Program Management
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Agile Development
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Resource Management
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Financial Planning
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Portfolio Management
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Intake Workflows
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Financial Tracking Solutions
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Portfolio Health Dashboards
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Configure roadmap planning, portfolio hierarchies, funding models, and strategic objectives.
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Develop scalable and maintainable solutions following ServiceNow development best practices.
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Support platform upgrades and instance health improvement initiatives.
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Identify opportunities to automate manual portfolio and project management activities using AI-driven solutions.
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Develop integrations and automated workflows to support enterprise business processes.
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Improve reporting and dashboard capabilities to provide visibility into portfolio performance and project health.
AI-First Development
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Use AI-powered tools to improve development productivity and code quality.
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Leverage Generative AI for solution design, documentation, testing, and troubleshooting.
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Explore Now Assist and ServiceNow AI capabilities to build intelligent workflow solutions.
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Apply knowledge of Agentic AI concepts and ServiceNow's AI roadmap.
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Promote responsible AI adoption through appropriate governance and human oversight.
3. Mandatory Skills
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ServiceNow Development: At least 4 years of ServiceNow development experience.
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ServiceNow SPM: At least 2 years of hands-on experience implementing ServiceNow Strategic Portfolio Management solutions.
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SPM Module Configuration: Experience configuring and customizing SPM capabilities such as demand, project, program, portfolio, and resource management.
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Platform Development: Ability to develop scalable solutions following ServiceNow best practices.
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Workflow Automation: Experience implementing enterprise workflow automation.
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Integrations: Experience working with platform integrations.
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Agile Methodology: Experience working in Agile delivery environments.
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Reporting and Dashboards: Experience with portfolio reporting, dashboards, or financial tracking solutions.
4. Preferred Certifications
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ServiceNow Certified System Administrator (CSA).
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ServiceNow Certified Application Developer (CAD).
5. AI and Emerging Technology Skills
The ideal candidate should demonstrate an AI-First ServiceNow Developer mindset, including:
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Experience using AI tools to improve development efficiency and code quality.
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Knowledge of Generative AI for design, documentation, testing, and troubleshooting.
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Familiarity with Now Assist and ServiceNow AI capabilities.
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Understanding of Agentic AI concepts.
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Awareness of ServiceNow's AI roadmap.
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Understanding of responsible AI adoption, governance, and human oversight.
Recruiter note: The source JD presents these as expectations for the ideal candidate but does not explicitly state that hands-on Agentic AI implementation is mandatory.
6. Primary Skills
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ServiceNow SPM Development
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Strategic Portfolio Management
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Demand Management
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Project and Portfolio Management
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Program Management
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Resource Management
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Financial Planning
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Portfolio Dashboards and Reporting
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Enterprise Workflow Automation
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ServiceNow Platform Development
7. Secondary / Preferred Skills
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Now Assist
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Generative AI
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Agentic AI Concepts
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AI-Assisted Development
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AI-Driven Workflow Automation
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ServiceNow CSA Certification
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ServiceNow CAD Certification
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Platform Upgrades and Instance Health Improvement
8. Recruiter Screening Checklist
Before submitting a candidate, confirm:
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Has 5–7 years of overall experience.
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Has at least 4 years of ServiceNow development experience.
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Has at least 2 years of hands-on ServiceNow SPM implementation experience.
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Has configured or customized ServiceNow SPM modules.
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Has worked with Demand Management, Project Management, or Portfolio Management.
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Has experience with resource management, financial planning, or portfolio reporting.
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Has developed enterprise workflows and integrations.
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Has worked in Agile delivery environments.
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Understands ServiceNow development best practices.
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Has used AI tools to improve development productivity.
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Has familiarity with Now Assist, Generative AI, or ServiceNow AI capabilities.
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Holds CSA or CAD certification, if available.
9. Role Classification
Role: ServiceNow SPM Developer / Technical Developer
This is a hands-on ServiceNow development role focused on Strategic Portfolio Management implementation, configuration, platform development, workflow automation, and reporting.
Prioritise candidates with proven ServiceNow SPM implementation experience, rather than candidates who have worked only on ITSM, ITOM, or general ServiceNow administration.
The AI-first component is an additional differentiator. Candidates with practical experience using AI-assisted development tools or ServiceNow AI capabilities should receive preference
Thanks & Regards
Colin Isaac
