COVEO Platform Support Engineer (7+ years exp)
Contract
Irvine, CA
ROLE DESCRIPTION:
“We are seeking an experienced Coveo Platform Support Engineer with 7+ years of IT experience and strong expertise in supporting, administering, and optimizing the Coveo AI-Powered Search and Relevance Platform. The ideal candidate will be responsible for maintaining Coveo environments, troubleshooting search-related issues, managing integrations, supporting business users, and ensuring high availability and performance of enterprise search solutions.
Key Responsibilities
•      Provide L3 production support for Coveo Search and Relevance Cloud platforms.
•      Monitor platform performance, search indexing processes, and data synchronization activities.
•      Analyze and resolve incidents, service requests, and platform issues within defined SLAs.
•      Administer Coveo sources, pipelines, machine learning models, relevance tuning, and query pipelines.
•      Troubleshoot search quality, indexing failures, security permission issues, and content ingestion problems.
•      Support integrations between Coveo and enterprise applications such as Salesforce, ServiceNow, SharePoint, Microsoft 365, SAP, and custom applications.
•      Configure and maintain Coveo Connectors, Extensions, APIs, and Search Interfaces.
•      Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
•      Collaborate with business stakeholders, developers, architects, and infrastructure teams to resolve complex technical issues.
•      Support platform upgrades, releases, patches, and new feature deployments.
•      Create and maintain operational runbooks, support documentation, and knowledge articles.
•      Participate in on-call support and incident management activities as required.
•      Provide recommendations to improve search relevance, user experience, and platform stability.
Required Skills & Qualifications
Technical Skills
•      7+ years of experience in application support, search technologies, or enterprise platform support.
•      3+ years of hands-on experience with Coveo Cloud Platform.
•      Strong understanding of:
o      Coveo Administration Console
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