SAP, IAA Production Support & Infrastructure Specialist
Chicago, IL
Contract
ROLE_DESCRIPTION –
Role Descriptions: Platform Operations Infrastructure Support o Administer and support AWS environments across Dev| UAT| and Production| including EC2| VPCs| Bastion hosts| S3| Lambda| CloudWatch| GitLab runners| and AWS Certificate Manager. oMaintain Red Hat Enterprise Linux and Windows server components| including patching| package management| server reboots| vulnerability remediation| and environment readiness activities. oSupport infrastructure planning for global expansion| including Snowflake integration| multi-region AWS deployments| and operational readiness for new platform capabilities. Application Support| Monitoring Incident Management oProvide production support for the IAA web reporting interface and related backend components| including SAP S4HANA| PostgreSQL| S3 storage| ETL pipelines| StepStream| and Bloomberg integrations. oMonitor application and infrastructure health using AWS CloudWatch| system email alerts| ServiceNow notifications| GitLab Service Desk| and Azure DevOps boards. oTriage incidents| coordinate resolution across development| infrastructure| accounting| and service desk teams| and support the transition of support processes into ServiceNow. Access Management| Security Compliance oManage onboarding and access provisioning for internal and external users| including user detail collection| client ID assignment| Okta enrollment| MFA setup| and coordination with InfoSec and Service Desk teams. oRespond to vulnerability alerts| assess impacted components| apply patches or remediation steps| and document actions in accordance with support and compliance processes. oSupport certificate lifecycle management| including renewals| imports| and automation opportunities using AWS Certificate Manager and Venafi. Process Improvement| Documentation Collaboration oCreate and maintain operational documentation| runbooks| support procedures| and knowledge-sharing materials for recurring support activities. oIdentify opportunities to improve support processes| automate manual steps| reduce operational risk| and improve consistency across environments. oCollaborate with accounting| development| infrastructure| InfoSec| and service desk partners to ensure stable platform operations and compliant support practices.
Essential Skills: Role Overview The IAA Production Support Infrastructure Specialist will help ensure the stability| security| and operational readiness of the IAA platform across cloud infrastructure| application support| access management| and production operations. This role will partner closely with development| infrastructure| InfoSec| accounting| and service desk teams to troubleshoot issues| support AWS and server environments| manage operational workflows| and improve support processes for a business-critical investment accounting and reporting platform.
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