Retail Business Analyst (Non-IT) 4 – (112752-1)
Chillicothe, IL
12 months
Client Caterpillar
Job Description
Position’s Contributions to Work Group:
Serve as liaison among the Product Owner, Business Process Owners, business stakeholders, Client IT, development and testing teams, and external technology partners.
– Translate business needs into actionable requirements and support the product lifecycle from intake through testing, release, stabilization, and adoption.
Core Responsibilities
– Facilitate discovery sessions, workshops, and stakeholder interviews; document functional and non-functional requirements, user stories, use cases, process flows, and acceptance criteria.
– Maintain and refine the product backlog; assess enhancement requests and prepare items for prioritization, sprint planning, release planning, and vendor execution.
– Provide first-level functional support; investigate and document incidents, defects, and data issues; coordinate resolution and stakeholder communication.
– Plan and coordinate UAT, defect triage, retesting, business sign-off, deployment readiness, release validation, and stabilization.
– Maintain decisions, actions, process documentation, user guides, FAQs, training content, release communications, and status reporting.
Expected Deliverables
– Delivery-ready backlog and traceable requirements artifacts.
– UAT plans, evidence, defect logs, sign-offs, and release-readiness assessments.
Support intake and resolution tracking, user documentation, adoption content, status reporting, and continuous-improvement recommendations.
– Improve requirement quality, manage enhancement demand, support users, coordinate testing, and maintain alignment across business, IT, and external technology partners.
– Support mBOMBOD, a strategic enterprise data product serving supply chain, procurement, and downstream digital initiatives.
Surrounding Team and Key Work
– Works with the Product Owner, Business Process Owners, business stakeholders, Client IT, development teams, testing teams, and external technology partners.
– Supports product backlog, change requests, production support, UAT, releases, documentation, adoption, and governance.
Reason/motivation for request:
– Addition
Why Client ? “Whether it be ground-breaking products, best in class solutions or a lifelong career, you can build what matters to you at Client. With 150 locations in countries around the world, what you create at Client travels and helps people around the world. You can collaborate with the best minds in the industry, complete meaningful work and continuously grow and develop through our various opportunities. Here, you can do the work that matters.”
Why this Role?
High-visibility opportunity to influence a strategic enterprise data product across supply chain, procurement, and digital initiatives.
– End-to-end exposure across discovery, requirements, backlog management, production support, UAT, release readiness, adoption, and governance.
– Direct collaboration with business, IT, product leadership, testing teams, and external technology partners
Typical Task Breakdown
– Facilitate discovery and requirements sessions; develop user stories, process flows, acceptance criteria, and traceability.
– Refine backlog and change requests; assess value, urgency, impact, complexity, dependencies, and readiness.
– Triage user questions, incidents, defects, and data issues; coordinate resolution and communicate status.
– Plan and coordinate UAT, defect retesting, sign-off, release validation, and stabilization.
– Prepare status updates, decision/action logs, documentation, user guides, FAQs, training, and release communications.
Interaction with Team
– Frequent cross-functional interaction with the Product Owner, process owners, business users, IT, development/testing teams, and external partners.
Team Structure
– Works under the direction of the mBOMBOD Product Owner or designated program leader in a cross-functional delivery model.
Work Environment
– Peoria, IL; onsite five days per week; full-time, 40 hours per week.
Education & Experience Required:
– Years of experience: 8-10 years as a Business Analyst, Product Analyst, Functional Analyst, or similar role supporting enterprise applications or digital products.
– Degree requirement: BS Degree;
– Do you accept internships as job experience: Yes
– Are there past or additional job titles or roles that would provide comparable background to this role: Business Analyst, Product Analyst, Functional Analyst.
Top 3 Skills
Requirements elicitation and documentation, including user stories, process mapping, acceptance criteria, and traceability.
– Product backlog, enhancement intake, and change-request management in an Agile environment.
– UAT, defect/incident triage, release validation, and production stabilization.
Additional Technical Skills
(Required)
Experience coordinating across business, technical, testing, and vendor teams.
– Strong analytical, facilitation, documentation, critical-thinking, and problem-solving capabilities.
(Desired)
– PLM, engineering BOM, manufacturing BOM, product data, sourcing data, or supply chain experience.
– Enterprise master data or data-governance platforms; SAP, Teamcenter, MRP; Azure DevOps, Jira, or similar tools.
– Large-scale enterprise transformation and geographically distributed teams.
Soft Skills
(Required)
– Clear communication with business users, technical teams, vendors, product leadership, and executives.
– Strong stakeholder facilitation, organization, follow-through, and concise status communication.
Disqualifiers / Red Flags
– Less than five years of relevant experience.
– Limited experience with requirements, Agile backlog/change management, UAT, or defect/incident coordination.
