SRE/Sr Production Support Engineer

12 month contract
Austin TX – onsite
Visa – H1B/H4 for c2c and
GC and USC for W2
Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.
Build and maintain AI-powered anomaly detection and spend/usage alerting.
Support the 99.99% uptime target during core PST business hours (8AM-5PM)
Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.
Contribute to baselining incident response/resolution times post-transition.
 

Must-Have:

8–13 years in production support or SRE, including incident management.
Experience with monitoring/alerting tooling, ideally GCP-native.
Demonstrated root-cause analysis discipline at production scale.
 

Nice-to-Have:

Experience with AI-based anomaly detection tools.
Node.js or Python for support automation/scripting.