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Hi Greetings!, hope you are doing well,
I’m reaching out with two highly experienced and strong enterprise technology profiles who can add immediate value to your current or upcoming requirements.
Profile 1 – Senior Pega Business Architect: 9+ years of experience, Pega Certified (CPBA), with strong Verizon, Infosys, and TCS experience. Expertise in Pega, Enterprise Business Architecture, Digital Transformation, Legacy Modernization, Order Management, and stakeholder leadership.
Profile 2 – ServiceNow Architect: 10+ years of ServiceNow experience with NetImpact Strategies/HHS, Fannie Mae, and Ocwen Financial. Strong expertise in ITOM, ITSM, CSM, HRSD, CMDB, Service Mapping, Now Assist/GenAI, AIOps, integrations, and enterprise automation.
Profile 1 – Senior Pega Business Architect
Client/Project Experience:
Verizon – Enterprise Telecom Transformation Program | Oct 2023 – Nov 2025
- Led business architecture for enterprise modernization and digital transformation.
- Supported enterprise order management, mobility, eSIM activation, fulfillment, and customer lifecycle initiatives.
- Partnered with product owners, architects, engineering teams, and business stakeholders.
- Led discovery, requirements, process modeling, solution design, UAT, production readiness, and release governance.
Infosys – Fortune 100 U.S. Telecommunications Client | May 2022 – Oct 2023
- Delivered Pega business architecture solutions for workflow transformation and modernization.
- Led requirements workshops, business process modeling, gap analysis, functional documentation, UAT, and release planning.
- Worked closely with U.S. business and technology teams
- TCS – Global Telecommunications Clients | Oct 2016 – May 2022
- Led requirements gathering, Agile ceremonies, UAT, stakeholder workshops, and production deployments.
- Developed business process models, functional specifications, dashboards, and workflow improvements.
Key Strengths:
- Pega Certified Business Architect (CPBA)
- 9+ years of Business Architecture experience
- Enterprise Digital Transformation & Legacy Modernization
- Pega Platform, Case Management, App Studio, Dev Studio, Pega Blueprint
- Enterprise Order Management
- Business Process Modeling & Optimization
- Requirements & Functional Solution Design
- Strong stakeholder and executive communication
- Agile/Scrum
- U.S. Permanent Resident – No Sponsorship Required
Profile 2 – ServiceNow Architect
Client/Project Experience:
NetImpact Strategies – Federal/HHS Environment | Jan 2020 – Present
- Architected enterprise ServiceNow solutions across ITOM, ITSM, CSM, HRSD, and IRM.
- Led Now Assist/GenAI implementations, Virtual Agent, Agent Workspace, Configurable Workspace, and AI-enabled workflows.
- Onboarded approximately 12,000+ CIs across multiple HHS sub-agencies.
- Implemented Service Mapping, Event Management, Discovery, MID Server architecture, CMDB governance, and IRE.
- Designed integrations with SolarWinds, Dynatrace, Microsoft Intune, SCCM, and other enterprise platforms.
- Fannie Mae – Reston, VA | Jun 2016 – Jan 2020
- Delivered ITSM, HRSD, CMDB, Discovery, Service Mapping, and infrastructure automation solutions.
- Built REST/MID Server integrations with AWS, SCCM, Jenkins, SQL Server, and other enterprise systems.
- Supported Remedy-to-ServiceNow migration and enterprise platform releases.
- Improved CMDB coverage, data quality, CI relationships, and service impact analysis.
- Ocwen Financial Corporation – Coppell, TX | Nov 2015 – May 2016
- Developed ITSM, Service Catalog, HR workflows, CMDB, Discovery, and REST/Web Service integrations.
- Supported CMDB foundation, CI relationships, data normalization, and ServiceNow platform customization.
Key Strengths:
- 10+ years of ServiceNow experience
- ServiceNow Architect / Developer
- ITOM, ITSM, CSM, HRSD, ITAM, IRM
- CMDB, Discovery, Service Mapping, Event Management
- Now Assist / GenAI, Virtual Agent, Predictive Intelligence
- Flow Designer, Integration Hub, MID Server
- REST/SOAP integrations
- AWS, Azure, VMware, Splunk
- Strong enterprise integration and automation experience
- Multiple ServiceNow certifications
Please review both profiles and let me know if either candidate aligns with your current requirements. I’d be happy to provide the full resumes, availability, location, rate, and interview details.
Bhaskar
Sales Lead.
✉: bhaskar@peachitpros.com 📞: 732-344-4258
Osprey Way, West Windsor Township, NJ 08550, USA
www.peachitpros.com
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