Location: Loveland, CO
Duration: Contract
Role Summary
We are seeking an experienced Senior ServiceNow Developer to design, build, configure, and support enterprise ServiceNow solutions across ITSM, CSM and a custom Finance module built on Accounts Payable Operations (APO). The ideal candidate will have strong hands-on development skills, practical experience and the ability to deliver scalable, maintainable solutions that improve operational efficiency and service quality.
Key Responsibilities
• Design, develop, and maintain ServiceNow applications, integrations, and customizations aligned to business and technical requirements.
• Build and support core ServiceNow artifacts such as business rules, script includes, client scripts, UI policies, UI actions, ACLs, scheduled jobs, and background scripts.
• Lead development and configuration activities within ITSM and CSM modules, ensuring dependable workflows, forms, notifications, and customer-facing processes.
• Develop and maintain Flow Designer flows, subflows, approvals, and orchestration logic to automate business processes across key ServiceNow modules.
• Create and execute Automated Test Framework (ATF) test suites to validate functionality, reduce regression risk, and support release quality. • Collaborate with business stakeholders, process owners, architects, and QA teams to translate requirements into effective technical solutions. • Troubleshoot defects, performance issues, and production incidents; provide root-cause analysis and implement sustainable fixes. • Support upgrades, enhancements, update sets, deployments, and release management activities in multi-environment ServiceNow programs. • Document technical design, configuration decisions, support procedures, and testing evidence in a clear and reusable manner.
Required Qualifications
• Minimum 10 years of hands-on ServiceNow development experience and overall IT experience.
• Hands-on experience supporting and developing ITSM and CSM modules.
• Strong experience building server-side and client-side ServiceNow customizations (business rules, script includes, client scripts, UI policies, etc.).
• Practical experience with Flow Designer and ATF.
• ServiceNow Certified System Administrator (CSA).
• Strong understanding of ServiceNow data model, catalog/workflow concepts, forms, lists, notifications, and role-based access controls.
• Experience working in Agile or iterative delivery environments with cross-functional teams.
Preferred Qualifications
• ServiceNow Certified Implementation Specialist (CIS) certifications in ITSM and/or CSM.
• Experience in Finance-related functionalities and integrations using REST/SOAP APIs, IntegrationHub, MID Server, or scripted integrations.
• Experience with performance troubleshooting, platform best practices, and governance of customization standards.
• Exposure to CMDB, knowledge management, service catalog, reporting, and dashboard development.
Core Technical Skills
• Server-side and client-side ServiceNow scripting, business rules, script includes, client scripts, UI actions, and UI policies.
• Flow Designer, subflows, approvals, and automation design.
• Automated Test Framework (ATF).
• ITSM process configuration and support.
• CSM case management and service workflows.
• Scoped application development and support.
• Troubleshooting, defect analysis, and production support.
Soft Skills
• Excellent verbal and written communication skills.
• Strong presentation skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to work independently, manage priorities, and drive solutions to completion.
• Strong stakeholder management, problem-solving, and collaboration mindset.
Kind regards,
Venu Gopal
Flexon Technologies Inc.
venu@flexontechnologies.com
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