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Hi Greetings! Good Morning !
I am pleased to present a highly accomplished Senior Business Systems Analyst with 11+ years of experience delivering business analysis, digital transformation, data analytics, and Agile product delivery solutions across public sector, healthcare, government, and enterprise environments.
Why This Candidate Adds Value
This candidate is more than a traditional Business Analyst—he brings a strong technical and data-oriented background combined with proven business analysis and product ownership capabilities. He can independently engage stakeholders, understand complex business processes, translate requirements for technical teams, validate data using SQL, manage Agile delivery, and drive projects through UAT and implementation.
Clients Worked With:
Massachusetts State Retirement Board – Boston, MA | Senior Business Systems Analyst | Nov 2025 – Apr 2026
- Defined requirements for a Salesforce Member Self-Service portal serving approximately 160,000 retirement members.
- Delivered BRD, 6 FSDs, and 50 user stories covering business processes, integrations, workflows, and data requirements.
- Used SQL to validate member data and identify data-quality issues, converting findings into documented business rules.
- Facilitated stakeholder workshops and UX reviews, helping reduce requirements-related rework by 25–30%.
New York State Department of Labor – Albany, NY | Business Systems Analyst / Product Owner | Dec 2023 – Sep 2025
- Led business analysis for a statewide Customer Communications Management (CCM) modernization, transforming approximately 2,000 legacy Word/PDF forms into Quadient Inspire templates across six divisions.
- Authored 2,000+ user stories with acceptance criteria and managed a large Agile backlog supporting a multilingual delivery.
- Led Scrum ceremonies, backlog prioritization, stakeholder communication, demos, and executive-level presentations.
- Helped deliver the modernization 21 days ahead of schedule, with the project team receiving exceptional client satisfaction/NPS feedback of 10.
- Identified process improvements that reduced leadership content-update cycles from 2–3 weeks to less than 24 hours.
NYC Administration for Children’s Services – New York, NY | Business Systems Analyst | Sep 2025 – Nov 2025
- Developed BRDs, user stories, workflows, and business rules for HRMS employee transfer and leave-management modules.
- Used SQL to validate reported defects and convert stakeholder feedback into a structured, sprint-ready backlog.
- Helped reduce post-production triage by approximately 35–40%.
NYC Department of Youth & Community Development – New York, NY | Business Systems Analyst | Jan 2023 – Nov 2023
- Defined BI requirements for a SQL Server data warehouse and Power BI reporting environment supporting participant, enrollment, contract, fiscal, and executive reporting.
- Developed and validated participant deduplication rules using SQL, reducing records from 85,000 to 68,000 and improving the accuracy of compliance reporting.
Blue Cross Blue Shield Association – Chicago, IL | Business Analyst | Sep 2021 – Dec 2022
- Supported healthcare BI modernization and Cognos upgrade initiatives.
- Worked on PHI/PII data masking for a federal employee data warehouse and supported FRS development, UAT coordination, and SQL/DB2 data validation.
Cardinal Innovations Healthcare – Charlotte, NC | Business Analyst | Dec 2020 – Aug 2021
- Translated federal CMS-9115-F interoperability requirements into FHIR R4 specifications and source-to-FHIR data mapping.
- Co-authored 40+ user stories supporting healthcare interoperability and regulatory compliance.
Core Strengths & Technologies
Business Analysis: BRD, FSD, Requirements Elicitation, User Stories, Acceptance Criteria, RTM, Gap Analysis, AS-IS/TO-BE, UAT, Stakeholder Workshops
Agile/Product: Scrum, Product Ownership, Backlog Management, Sprint Planning, Refinement, Reviews, Retrospectives, Jira, Confluence
Data & BI: SQL, SQL Server, DB2, Data Profiling, Data Validation, Data Warehousing, Power BI, Tableau, Source-to-Target Mapping
Platforms: Salesforce Government Cloud, Salesforce Experience/Service Cloud, Quadient Inspire CCM, Microsoft Azure
Healthcare: FHIR R4, HL7, HIPAA, PHI/PII Governance, CMS-9115-F
His experience with government modernization, healthcare interoperability, Salesforce, CCM, BI/data platforms, and regulatory initiatives, combined with measurable delivery results, makes him a strong and versatile resource for your clients seeking a Senior Business Systems Analyst, Technical Business Analyst, Business Analyst/Product Owner, or Data/BI-focused BA.
Please review the attached resume and let me know if you have any suitable opportunities where this candidate could be a strong fit. I would be happy to coordinate next steps and provide additional details as needed.
Cheers,
Nikhil
Vice President | Peach IT Professionals
Email: Nikhil@peachitpros.com
Phone: +1 7323444293
www.peachitpros.com
Osprey Way, West Windsor Township, NJ 08550, USA
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