C2C Hiring – Google CES (Customer Engagement Suite) / Dialogflow

– Design, develop, and deploy conversational AI solutions using Google CES / Dialogflow CX / ES

– Build and manage AI agents and agentic workflows leveraging Playbooks and GenAI for CX (GE4CX)

– Implement multi-channel conversational experiences (chat, voice, telephony)

– Integrate conversational agents with backend systems via APIs, webhooks, and cloud services

– Utilize Google Cloud services (Cloud Functions, Pub/Sub, Vertex AI, etc.) for scalable solutions

– Apply best practices in security, scalability, and maintainability

**Required Skills & Qualifications**

**Core Expertise**

– Strong hands-on experience with:

– **Google CES (Customer Engagement Suite)**

– **Dialogflow CX / ES**

– **Playbooks & conversational orchestration**

– **GE4CX (Generative AI for Customer Experience)**

**AI & Agentic Systems**

– Experience building:

– **Agentic AI solutions**

– **Autonomous or semi-autonomous AI agents**

– **Multi-step reasoning conversational systems**

– Understanding of:

– **LLMs, prompt engineering, grounding techniques**

– **RAG (Retrieval-Augmented Generation)**

**Google Cloud Platform**

– Strong understanding of:

– **GCP architecture and services**

– Vertex AI

– Cloud Functions / Cloud Run

– Pub/Sub

– BigQuery

– Experience in deploying cloud-native applications

**Development Skills**

– Proficiency in **Python, JavaScript, or Java**

– Experience with **REST APIs, microservices, and integrations**

– Familiarity with **CI/CD pipelines and DevOps practices**