ServiceNow Gen AI Architect

Qualifications

·         7 years of ServiceNow configuration and implementation experience with demonstrated handson AI feature deployments

·         Handson experience deploying one or more of the following Now Assist GenAI AI Agents Virtual Agent NLU AI Search Task Intelligence or Document Intelligence

·         Understanding of AIML concepts including Large Language Models LLMs prompt engineering and Generative AI particularly in enterprise workflow contexts

·         Minimum 2 active ServiceNow CIS certifications ServiceNow Certified Application Developer CAD preferred

·         Demonstrated ability to influence and consult providing options with pros cons and risks in a complex and varied customer environment while providing thought leadership to customer sponsors and stakeholders in solving business process andor technical problems

·         Proven ability to translate customer business requirements into working platform configurations and deliver against sprintbased timelines

·         Experience with ServiceNow platform capabilities including Flow Designer Integration Hub Studio IDE APIs and Automated Test Framework to support AI data flows and configurations

·         Strong communication skills able to explain technical concepts to nontechnical stakeholders and lead enablement sessions confidently

·         Experience with AI adoption frameworks and change management methodologies preferred

·         Knowledge of enterprise AI governance data privacy considerations and responsible AI practices preferred

·         Experience with data management database design and database concepts

·         Strong interpersonal skills customercentric attitude and ability to operate within a culturally diverse environment

·         Proven ability to mentor junior consultants or lead technical workstreams

·         Analytical and problemsolving abilities with a keen eye for detail

·         Good presentation and reportwriting skills

·         Up to 30 travel annually

Must have active CSA Certification
Skills

Mandatory Skills : ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow DevOps