Program Manager – Telecom Domain Location: Bay Area, CA

Position: Program Manager – Telecom Domain

Location: Bay Area, CA

Role Overview

looking for an experienced Program Manager to support a strategic client engagement.

• The ideal candidate combines program management discipline with deep expertise in telecom contract lifecycle management, vendor management, and telecom expense management (TEM).

• Own contracts, billing, inventory, and vendor relationships across a large, complex telecom environment.

• Prior experience managing enterprise telecom contracts, carrier relationships, and spend optimization programs is a strong advantage.

Key Responsibilities

Contract Lifecycle Management (CLM)

• Own end-to-end contract lifecycle management for telecom vendor and carrier agreements, from drafting through negotiation, execution, renewal, and closeout.

• Lead contract negotiations with telecom vendors and carriers to secure favorable commercial terms, pricing, and SLAs.

• Manage contract renewals proactively, tracking key dates, obligations, and renegotiation windows to avoid lapses or unfavorable auto-renewals.

• Maintain a centralized repository of contracts, amendments, and related documentation with clear audit trails.

Telecom Expense Management (TEM) & Billing

• Oversee Telecom Expense Management (TEM) processes, ensuring accurate tracking, allocation, and forecasting of telecom spend.

• Manage billing and invoice management workflows, validating invoices against contracted rates and resolving discrepancies.

• Conduct regular spend analysis to identify cost trends, anomalies, and optimization opportunities across the telecom portfolio.

• Drive cost optimization initiatives, including rate renegotiation, service consolidation, and elimination of unused or duplicate services.

Inventory & Vendor Management

• Maintain accurate inventory management of telecom assets, services, and circuits across the organization.

• Manage relationships with telecom vendors and carriers, holding them accountable to contractual and SLA commitments.

• Lead SLA management, tracking vendor performance against defined service levels and driving corrective action where needed.

• Serve as the primary point of escalation for vendor performance issues and service disruptions.

Dispute Resolution & Governance

• Lead dispute resolution efforts with telecom vendors, including billing discrepancies, service credits, and contractual disagreements.

• Establish governance frameworks, reporting cadences, and escalation paths for contract and vendor performance.

• Partner with legal, procurement, and finance teams to ensure compliance with contractual and regulatory requirements.

• Provide executive-level reporting on contract status, vendor performance, spend trends, and risk exposure.

Understanding Of

• Line Provisioning & Order-to-Activate.

• Line Decommissioning & Reclamation.

• Invoicing, Billing & Cost Assurance.

• Contracting & Commercial Management.

• Vendor & Carrier Management.

• Aggregator Management.

• Intake Request Management.

• Policy, Governance & Compliance.

Required Experience and Skills

• 8+ years in Program Management, Contract Management, Telecom Expense Management, or Vendor Management roles.

• Proven experience with Contract Lifecycle Management (CLM), including contract negotiations and renewals.

• Strong background in Telecom Expense Management (TEM), billing and invoice management, and spend analysis.

• Experience with inventory management of telecom assets and services.

• Demonstrated success in dispute resolution and vendor management, including SLA management.

• Track record of driving cost optimization across large telecom portfolios.

• Strong negotiation, analytical, and stakeholder management skills.

• Ability to work cross-functionally with legal, procurement, finance, and technology teams.

Related