Front Office Trading Technology Support

Key Responsibilities
Provide front-line technology support to Equities traders, Middle Office users, and Compliance teams on the trading floor.
Monitor trading platforms, FIX connectivity, and related infrastructure to ensure system stability, performance, and availability.
Diagnose and resolve real-time trading issues, including detailed investigation and resolution of compliance-related inquiries.
Manage and communicate major incidents, business impacts, and resolution status effectively to key stakeholders and senior management.
Partner with traders and business users to gather, analyze, document, and prioritize business requirements while maintaining clear visibility and tracking.
Translate business requirements into well-defined functional specifications for internal development teams and technology vendors.
Document end-to-end business workflows and share them with Support and QA teams to strengthen regression testing, release validation, and operational readiness.
Maintain and continuously enhance the team’s knowledge base, support runbooks, scripts, procedures, and technical documentation.
Identify opportunities to improve support processes, operational efficiency, and automation.

Qualifications & Experience
5+ years of experience supporting mission-critical front office trading applications within Equities.
Experience supporting areas such as U.S. Market Making, ETFs, Electronic Trading, Global Program Trading, and Convertible Bonds.
Strong understanding of high-touch trading workflows, FIX Protocol, OMS platforms, IOI processing, market data, and CTM workflows.
Familiarity with Tidal or other enterprise scheduling platforms.
Demonstrated experience handling regulatory and compliance-driven requests and investigations, including:Regulation NMS
Regulation SHO
CAT
ACT
ORF
TRACE
Strong proficiency with SQL querying, JIRA, and Microsoft Excel for issue investigation, operational analysis, reporting, and tracking.
Proven ability to establish effective working relationships and collaborate across Front Office, Middle Office, Technology, Compliance, and other control functions.
Excellent written and verbal communication skills, with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders.
Strong analytical, troubleshooting, and problem-solving abilities with exceptional attention to detail.
Highly adaptable and capable of prioritizing and executing effectively in a fast-paced, high-pressure trading environment.
Experience with scripting, automation, and process optimization tools is a plus.

Soft Skills
Highly self-motivated with a strong sense of ownership, initiative, and accountability.
Confident and dependable, with a consistent track record of delivering high-quality support.
Strong team player who can build trusted relationships with business and technology stakeholders.
Calm and effective when managing critical incidents and time-sensitive trading issues.
Excellent organizational skills with the ability to manage multiple priorities simultaneously.