🇺🇸
card only
must have LinkedIn
Scope of Work
Required consultant experience provided by Contractor, shall include:
Minimum five (5) years of business analysis experience supporting enterprise technology
implementations.
Minimum three (3) years supporting ServiceNow implementations or platform enhancements.
Experience eliciting, documenting, validating, and managing business and functional
requirements.
Experience facilitating stakeholder workshops and requirements sessions.
Experience documenting business processes, workflows, and functional specifications.
Experience supporting solution validation and user acceptance testing.
Preferred Experience:
Experience implementing multiple ServiceNow products or modules.
Experience supporting ITSM, Case Management, CMDB, ITOM, Employee Center, or related
ServiceNow capabilities.
Experience with business process improvement methodologies.
Experience supporting organizational change management and user adoption.
Experience working within a public sector or government environment.
3.1
Required Duties and Responsibilities of Consultant shall include but are not limited to:
Lead business requirements elicitation and analysis activities.
Facilitate meetings and workshops with business and technical stakeholders.
Analyze current business processes and identify opportunities for improvement within approved
project scope.
Develop business, functional, and non-functional requirements.
Prepare process flows, user stories, use cases, and supporting documentation.
Coordinate business validation and requirements approvals.
Support solution demonstrations and stakeholder reviews.
Assist with system testing, user acceptance testing, defect tracking, and solution validation.
Develop and maintain requirements traceability throughout implementation.
RFQ# 26/27-15
Support communications, training, organizational adoption, and continuous improvement
initiatives.
Other Duties
Follow all Department, ISP, and team-defined standards and procedures.
Perform other related duties as required.
Education/Certifications:
Bachelor’s degree from an accredited college or university in Information Technology, Business
Administration, Computer Science, or a related field, or equivalent professional experience.
Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis
(PMI-PBA), or equivalent certification preferred.
ServiceNow certification(s) preferred.
ITIL Foundation certification preferred.
