ServiceNow Platform Architect C2C jobs – Remote

Position: ServiceNow Platform Architect with CSA, CAD and CIS MUST

Location: Remote

Duration: 6+ Months Contract

Job Description:

Must-Have Technical & Functional Skills:

Technical Architecture

Design scalable, secure, and high-performing ServiceNow platform architectures.
Translate business objectives into sound architectural decisions.
Stakeholder Management

Build trusted relationships across all levels of the organization.
Influence outcomes through credibility and strong stakeholder engagement.
Communication Skills

Communicate complex architectural decisions, risks, and platform strategy to technical and executive audiences.
Problem Solving

Diagnose complex issues.
Identify root causes and develop scalable solutions.
Business & Industry Acumen

Understand customer business models, industry context, and strategic priorities.
Align platform decisions with business outcomes.
Platform Road mapping

Create and maintain ServiceNow platform and product roadmaps.
Define phased adoption strategies aligned to business goals.

ServiceNow Technical Expertise:

Deep knowledge of:

ServiceNow Core Platform
CMDB (Configuration Management Database)
CSDM (Common Service Data Model)
Application Development
Integration Frameworks
Security Model
Instance Lifecycle Management
Governance and Technical Debt Management
Enterprise Architecture Concepts (TOGAF preferred)

Workflow Expertise:

Mandatory

ITSM (IT Service Management)
Preferred

ITOM
CSM
HRSD
SecOps

Certifications:

Required

Certified System Administrator (CSA)
Certified Application Developer (CAD)
At least one Certified Implementation Specialist (CIS)

Preferred

· ArchX Advanced Architecture

· Certified Technical Architect (CTA) – completed or in progress

· Now Assist Essentials

· Now Assist Executive Micro-Certification

· Agentic AI Executive Micro-Certification

Roles & Responsibilities:

1. Architectural Advisory

Translate customer business objectives into a ServiceNow platform strategy.
Define platform roadmaps and workflow adoption plans.
Conduct solution architecture reviews.
2. Platform Health & Governance

Establish governance frameworks.
Monitor and improve platform maintainability, performance, security, and upgradeability.
Review platform health reports and remediation plans.
3. Risk Management

Identify and assess architectural and technical risks.
Recommend mitigation strategies before issues become incidents.
4. Customer Engagement

Build relationships with customer stakeholders.
Facilitate architecture workshops and executive discussions.
5. Technical Leadership

Demonstrate platform capabilities.
Provide guidance on ServiceNow best practices.
Maintain deep expertise in key ServiceNow modules while understanding the broader platform ecosystem.
6. AI Strategy & Adoption

Guide customers on ServiceNow AI capabilities.
Align AI initiatives with overall business and organizational AI strategies.
Advise on AI-driven business outcomes.

Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.

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