Salesforce Solution Architect (with Agent force and Service cloud experience)

Position: Salesforce Solution Architect 

Location: Princeton, NJ (Hybrid) — Locals to NY/NJ/CT/PA candidates only or very nearby locations

Duration: 12+ months C2C

 

Experience Level: 15+ Years or above

 

Candidates must be local to New Jersey or reside in nearby states, including New York, New Jersey, Connecticut, or Pennsylvania. Only local or nearby candidates will be considered.

Must have Agent force and Service cloud experience.

 

Role Overview

The Salesforce Solution Architect will partner with business stakeholders, IT teams, and Salesforce specialists to design end‑to‑end Salesforce solutions, drive architectural governance, and ensure alignment between business strategy and Salesforce platform capabilities. The ideal candidate will bring strong multi‑cloud expertise along with hands‑on experience in Agentforce, which is now a highly desirable requirement.

 

Key Responsibilities

·        Solution Architecture & Technical Leadership

·        Architect scalable, secure, and robust Salesforce solutions aligned with enterprise goals.

·        Lead end‑to‑end solution delivery across requirements, design, development, testing, and deployment.

·        Maintain architectural integrity across multiple Salesforce Clouds (Sales, Service, Manufacturing, etc.).

·        Ensure platform security, system performance, and data integrity.

·        Provide hands‑on guidance on Apex, Lightning Web Components (LWC), Flows, and integration patterns.

·        Leverage Agentforce capabilities to optimize agent workflows, automation, and intelligent service processes.

·        Serve as the Program Architect guiding multi‑cloud, multi‑team initiatives.

·        Create and maintain enterprise-wide architecture frameworks, roadmaps, and governance models.

·        Oversee multiple workstreams, ensuring scalability, best practices, and design consistency.

·        Evaluate solution feasibility, risks, and business impact across the program.

·        Architect integration strategies between Salesforce and external systems (ERP, CRM, Marketing Automation, etc.).

·        Ensure alignment of Salesforce architecture with enterprise architecture standards.

·        Guide middleware/ESB integration patterns, API usage, and data synchronization strategies.

·        Mentor Salesforce administrators, developers, technical leads, and functional consultants.

·        Support pre‑sales activities such as solution demos, technical assessments, and proposals.

·        Provide training and solution enablement to end-users and cross-functional teams.

·        Develop and maintain detailed Solution Architecture Documents (SAD), Technical Design Documents (TDD), and integration specifications.

 

Required Skills & Qualifications

Technical Expertise

·        Deep hands‑on expertise with Salesforce Clouds (Sales, Service, Manufacturing, etc.).

·        Strong experience with Apex, LWC, Flows, APIs, and middleware platforms.

·        Solid understanding of security models, data governance, integration patterns, and DevOps.

·        Agentforce (highly desirable): Experience designing and implementing solutions leveraging Agentforce, including AI‑driven routing, agent productivity, and service automation.

·        Proven ability to architect scalable, maintainable, multi-cloud Salesforce solutions.

·        Experience with architectural governance in large enterprise programs.

·        Ability to translate business problems into effective technical solutions and roadmaps.

 

Preferred Certifications

·        Salesforce Certified Application Architect or System Architect

·        Salesforce Administrator + Platform Developer I

·        Additional domain certifications (Data, Integration, Sharing & Visibility)