AWS Connect Developer/Engineer ; Location: 100% REMOTE

Position: AWS Connect Developer/Engineer

Location: 100% REMOTE

Length: 6+ Month Contract 

 

Summary:

In this role, you will leverage your extensive technology expertise to develop innovative solutions in the healthcare industry. As a key member of our Contact Center team, you will contribute to the creation and implementation of enterprise solutions and standards for our AWS cloud IaaS platform, including Amazon Connect integrations.

 

Key Responsibilities:

• Lead technical design, planning, and management of back-end services and UI development
• Document and present architectural decisions to team members, peers, and management
• Provide architectural guidance to the development team
• Collaborate with cross-functional teams to create agile, intuitive, and user-friendly software
• Deliver prototypes, reusable microservice components, and advanced solutions
• Desing, implement and maintain Amazon Connect related features and functionality
• Develop complex RESTful services in an Agile development environment
• Perform code and design reviews, ensuring adherence to best practices
• Design and implement functional/system integration tests and automation
• Foster a DevOps culture around automation of builds, testing, deployments, and scaling
• Contribute to SOA standards and conduct impact analysis
• Mentor and train developers, helping to solve technical challenges
• Drive innovation and creative thinking in solution development

 

Must Haves:

• Strong engineering of AWS Connect – including extensive configuration of queues, agents, routing rules, schedules, and operational availability, user creation, workflow maintenance,
• API integrations and third-party platform integrations, basic understanding of supporting AI-powered voice and chat capabilities.
• Create new code – strong understanding with Java OR NodeJS

 

Required Qualifications:

• Bachelor's degree in Computer Science or equivalent
• 10+ years of experience as an Architect, Technical Lead, or Software Engineer
• Strong knowledge of Java OR NodeJS enterprise development and integration middleware
• 3+ years of hands-on application architecture experience for large enterprise solutions
• Experience with Amazon Connect, including contact flows, queues, routing, Lex Chatbots, CCP, client streams.
• Extensive web application development experience for high-scale applications
• Strong skills in implementing Service APIs (SOAP, REST) with market-leading API Management tools
• Extensive experience delivering microservice-based architecture using APIs, containers, and automation
• Experience with NoSQL implementations (e.g. AWS DynamoDB)
• Experience with cloud-based technologies (preferably AWS or Kubernetes with OpenShift)
• Expert knowledge of data integration solutions in multi-user, multi-platform, multi-tier environments
• Experience with Continuous Integration/Continuous Deployment (CI/CD) tools
• Strong analytical, communication, and team collaboration skills
• Proficiency in Agile/SCRUM methodology

 

Preferred Skills:

• Experience with Python and NodeJS
• Understanding of Cyara designer
• Knowledge of front-end technologies: Angular, HTML5, CSS3, and JavaScript
• Hands-on experience with AWS technologies (Lambda, SQS, EC2, ECS, Terraform)