Pega Product EQ Support Engineer / PEGA Lead System Architect – Ewing, NJ

Position: Pega Product EQ Support Engineer / PEGA Lead System Architect

Location: Ewing, NJ (Onsite) – Local profiles ONLY

Duration: 6+ months contract

 

Job Description:     

Relevant Experience Required (in Yrs.):

• Responding to customer inquiries and providing technical support for Pega’s products.
• Troubleshooting and diagnosing product issues and bugs.
• Collaborating with product development teams to enhance Pega’s products and improve user experience.
• Providing detailed documentation of issues and their resolution for future reference.
• Collaborating with the quality assurance team to perform system testing and ensure optimal system performance.
• Staying updated with the latest Pega product updates and features.
• Assisting with the configuration, deployment, and implementation of Pega’s products.
• Contributing to the knowledge base by documenting new solutions and updating existing ones.
• Providing training and guidance to clients on how to effectively use Pega’s products.
• Managing and prioritizing multiple tasks and projects concurrently.
• Certified in CSA and CSSA (preferably 8.X)
• Familiarity of all major Pega rules typically used in any workflow orchestration applications
• 5+ years of hands-on development experience of application modules based on design specifications
• Understands and applies the best practices/Pega guardrails in the development process
• Understanding of Pega security models, rule-based accesses and application of the knowledge in development
• Experience of having 2-3 Pega application development, roll out and support
• Understanding of performance tuning in Pega applications, elementary knowledge on database objects like tables, indexes, joins etc.
• Ability to lead functional modules with 2-3 team members, by guiding them in development and adherence to the best practices
• Regular communication with stakeholders as needed
• Ability to trouble shoot any exception / failure scenario

 

Role Descriptions:

• PEGA Lead System Architect (LSA) Architect and lead PEGA application development.
• Translate business needs into scalable solutions.
• Guide developers and ensure code quality.
• Work and drive team on Constellation| Knowledge’s buddy| Integrating with LLM.
• Good knowledge on KB and Analyser
• Collaborate with cross-functional teams (QA| DevOps| Business).
• Optimize performance and ensure compliance with guardrails.

 

Requirements:-

• CLSA certification (mandatory).
• 10+ years in PEGA| 3+ years as LSA.
• Strong in PEGA 24.x/8.x| case management| integrations (REST/SOAP).
• Agile project experience.
• Excellent communication and leadership skills.

 

Essential Skills:

PEGA Lead System Architect (LSA)

 

Experience Required: 10 & Above

 

 

Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.

 

 

 

Thanks & Regards

Jyothi S

ITech US, Inc,

Jyothi.s@itechus.net