Lead SAP Business Systems Analyst C2C jobs – CX (SAP Commerce)

Lead SAP Business Systems Analyst – CX (SAP Commerce)

Onsite in Richardson, TX

6 months

Job Description

As a Lead SAP Business Systems Analyst, you will play a key role in the design and implementation of Digital solutions that transform the customer experience. You will work closely with business and technical teams to identify needs, define system requirements, and ensure successful implementation of Commerce and Self-Service solutions.

Key Responsibilities:

. Solution Design and Delivery – Collaborate with Digital stakeholders to gather, analyze, and document requirements. Use knowledge of business processes and related systems to design efficient solutions that meet business needs and conform to enterprise standards. Perform system configuration changes and coordinate development efforts.

. Business Process Improvement – Analyze business processes to identify inefficiencies, bottlenecks, and opportunities for improvement. Define changes to IT solutions that willim prove productivity, reduce operating costs, or enhance the customer experience.

. Testing – Perform unit tests, create test plans, and coordinate testing to ensure solutions meet requirements. Ensure compliance with security and accessibility standards.

. Stakeholder Communication – Act as a liaison between business and IT throughout then tire lifecycle. Provide regular updates, manage expectations, and ensure all parties are aligned and informed.

. Project Management – Define project timelines and coordinate implementation efforts toen sure projects are delivered on time and within budget. Work with resource managers to secure required resources and facilitate demand planning and workload prioritization.

. Post-Implementation Support – Ensure solutions meet objectives by monitoring system usage, collecting user feedback, troubleshooting issues, and identifying improvements.

Qualifications and Experience:

. Bachelor’s degree in Computer Science or related field required.

. At least 8 years of SAP Commerce solutions project implementation experience.

. A minimum of 3 years of experience leading full lifecycle SAP Commerce project

implementations.

. Strong functional understanding of B2B Sales processes and concepts.

. Proven experience designing end-to-end solutions that drive operational efficiencies.

. Demonstrated ability to produce functional specifications for deliverables of varying size, from small enhancements to large projects.

. Strong problem-solving skills, strategic thinking, and proficiency at addressing complex challenges.

. Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management.

. Working knowledge of SAP Sales and Distribution processes and data structures preferred.

. Working knowledge of middleware solutions and integration concepts a plus.

. SAP Commerce Cloud Certification a plus.