Techridge Inc.
Key Responsibilities:
-Handle inbound customer calls in a professional and courteous manner
-Communicate fluently in English.
-Provide accurate information regarding banking products, services, and policies
-Resolve customer inquiries during the initial call without unnecessary transfers
-Complete required follow-ups within committed timelines
-Maintain strict customer confidentiality and comply with departmental policies
-Accurately enter, update, and verify customer information in internal systems
-Initiate and complete documentation and request forms as required
-Effectively use computer systems for call tracking, troubleshooting, and data entry
-Educate customers on bank products and services, including upselling and cross-selling when appropriate
-Identify and suggest improvements to processes that enhance productivity and customer satisfaction
-Continuously update knowledge of banking products, services, and procedures
-Perform additional duties as assigned
To apply for this job email your details to krish@techridge.net