NICE CXONE InContact Contact Center Engineer in Minnetonka Mills, MN

Role: NICE CXONE InContact Contact Center Engineer

Duration: August 1, 2026 – February 1, 2027

Work Assignment Location: Onsite

Work Location: Minnetonka Mills, MN

 

Job Title

NICE CXONE InContact Contact Center Engineer (Technical Lead / Lead Developer)

 

Job Description

This is a Lead Developer role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions.

The candidate should:

• Be confident in a client-facing role and possess the ability to manage multiple stakeholders.
• Coordinate and perform release planning, development, testing, and releases for multiple agencies' IVR enhancements.
• Build call flow designs, chat solutions, and integrations with backend systems using Application Programming Interfaces (APIs).
• Manage NICE Business Unit (BU) and provide Subject Matter Expertise (SME) for solution design and network optimization.
• Design and implement skills-based routing for voice, chat, email, and SMS contact center technologies.
• Work with the Architecture team to design, develop, deploy, and consume APIs.
• Understand business requirements and translate them into technical requirements.
• Prepare design documents based on business requirements for application development.
• Have experience with cloud-based SaaS, PaaS, and IaaS providers and virtualized systems, including application servers, databases, and networking infrastructure.
• Coordinate issue communication and resolution with multiple technology teams.
• Review support tickets with agency leadership and oversee support questions from other team members.
• Act as an SME to assist team members in designing and implementing requested IVR enhancements.

 

We are seeking a skilled Technical Lead – NICE CXONE InContact Contact Center Engineer (Cloud) with experience in NICE InContact CXone to join our team.

 

Top Skills & Required Experience

• Knowledge of NICE InContact CXone, including:
• ACD
• IVR
• Auto Dialer
• OMNIChannel
• WFM
• Studio
• Interaction Analytics
• POCs
• Auto Attendant
  (5+ years of experience preferred)
• NICE CXOne Studio experience
  (3+ years of experience preferred)
• Ability to develop, maintain, and troubleshoot Web Service API calls
  (5+ years of experience preferred)

 

Desired Skills

• Experience in Contact Center Dashboard Creation.
• Ability to program in one or more software languages. (JD text provided is incomplete.)

 

 

Thank You!

Vineet Kumar Sharma

Senior Recruitment Consultant

Email ID: vineet.kumar@pacerstaffing.com