Job Role: ServiceNow Engineering Manager
Job Location: Remote
Job Type: Contract
Pay Range: $52 –$55 /hour
Role Descriptions:
ServiceNow Engineering Manager
“1. 8+ years of leading large scale ServiceNow delivery and operational teams.
2. Strong understanding of ServiceNow platform architecture, data models, and security controls.
3. Strong customer service orientation with ability to translate business needs into technical solutions.
4. A demonstrated ability to resolve complex process/systems issues through the identification and analysis of problems from root cause to strategy development and execution is necessary.
5. Ability to interact and collaborate effectively with business partners and IT end users as described is required. A strong customer service orientation is essential.
6. Create custom dashboards, reports, and Performance Analytics indicators for vulnerability KPIs and trends.
7. Strong understanding of ServiceNow CMDB, Discovery, and ITSM processes.
8. ServiceNow CSA, CIS, or CAD certifications strongly preferred.
9. ITIL certification preferred”
“1.Responsible for strategic and operational ownership of the ServiceNow platform, including ITSM, CMDB, HRSD, ITAM, SecOps, integrations, and platform governance.
2. Acts as ServiceNow Platform Owner with accountability for roadmap delivery, platform health, and stakeholder alignment.
3. Owns the ServiceNow platform roadmap, backlog prioritization, and release planning across ITSM, CMDB, HRSD, ITAM, SecOps, and custom applications.
4. Serves as technical and operational owner of the ServiceNow platform, including availability, performance, upgrades, data integrity, integrations, and security posture.
5. Oversees ServiceNow development portfolio ensuring delivery of critical and high-priority initiatives while balancing operational stability and technical debt.
6. Leads ServiceNow engineering standards including CI/CD pipelines, source control, deployment automation, and environment governance.
7. Partners with IT and business leaders to design future-state ServiceNow capabilities aligned with enterprise strategy.
8. Develops SOPs, standards, and governance models to ensure repeatable, reliable ServiceNow operations.
9. Leads incident triage, root cause analysis, and continuous improvement initiatives for platform reliability.
10. Drives automation and integrations across enterprise systems to reduce manual effort and improve data flow”
If you’re open to exploring new opportunities or currently in the job market, I’d be happy to connect.
You can reach me directly at (singh.pankajk221@gmail.com).
If this role isn’t the right fit, I’d appreciate it if you could share it with someone in your network who might be interested.
Thank you for your time and consideration.
Regards
Pankaj Singh
Senior Recruiter
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