Quality Assurance Analyst II

Job Title: Quality Assurance Analyst II
Location: Madison, WI (Hybrid – Local Candidates Preferred)
Duration: Long-Term Contract

Rate – 30$

Any visa Elgible 

Job Summary
We are seeking a detail-oriented Quality Assurance Analyst II to support eligibility, enrollment, and benefits administration operations. The ideal candidate will possess strong analytical skills, experience with data reconciliation and validation, and the ability to collaborate with business and technical teams to resolve complex data and operational issues.

Required Qualifications
Qualified candidates must have at least 3 years of professional experience in each of the following areas:

Benefits administration, eligibility and enrollment operations, insurance operations, or a related field.
Interpreting and applying statutes, administrative codes, policies, procedures, and business rules.
Data analysis, reconciliation, and validation across reports, files, and systems to identify discrepancies, inconsistencies, and trends.
Utilizing Microsoft Excel for data comparison, validation, and analysis.
Researching and resolving eligibility, enrollment, billing, or vendor file discrepancies.
Identifying root causes, coordinating corrective actions, and documenting findings and resolutions.
Acting as a liaison between business users, technical teams, vendors, and stakeholders to support issue resolution and information exchange.
Preferred Qualifications
The ideal candidate will also have:

Advanced Microsoft Excel skills, including formulas, pivot tables, VLOOKUP/XLOOKUP, filtering, sorting, and analysis of large datasets.
Experience performing data reconciliation and file comparisons across multiple systems.
Knowledge of eligibility, enrollment, and benefits administration processes.
Understanding of data exchange processes between employers, vendors, and internal systems.
Strong analytical and problem-solving abilities with experience investigating data issues and identifying root causes.
Excellent communication, organizational, and documentation skills.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Key Responsibilities
Analyze, validate, and reconcile data across multiple systems and reports.
Investigate and resolve eligibility, enrollment, billing, and vendor file discrepancies.
Identify trends, inconsistencies, and root causes of data issues.
Coordinate with technical teams, vendors, and business stakeholders to implement corrective actions.
Document findings, resolutions, and process improvements.
Support quality assurance efforts to ensure data integrity and operational accuracy.
Assist in maintaining compliance with applicable policies, procedures, and business rules.
Required Skills
Benefits Administration
Eligibility & Enrollment Operations
Insurance Operations
Data Analysis & Reconciliation
Microsoft Excel (Advanced)
Root Cause Analysis
Data Validation
Stakeholder Communication
Documentation & Reporting
Problem Solving
Work Authorization: Open to candidates authorized to work in the United States.
Location Requirement: Local candidates to Madison, WI preferred due to hybrid work arrangement.