Position- Compute Operations Manager —
Location- Remote
Role Summary
The Compute Operations Manager is responsible for managing enterprise compute infrastructure across VMware, Windows, and Linux platforms, ensuring high availability, security, and operational excellence. This is a client-facing leadership role requiring strong technical depth, delivery governance, and stakeholder management skills in a managed services or COE environment.
Key Responsibilities
1. End-to-End Compute Operations
Lead operations for:
VMware (vSphere, ESXi, vCenter)
Windows Server environments
Linux platforms (RHEL, CentOS, Ubuntu)
Ensure 24×7 availability, performance, and stability of compute services
Drive SLA adherence, uptime targets, and operational KPIs
2. Client & Stakeholder Management
Act as the primary customer-facing contact for compute services
Lead:
Service review meetings (weekly/monthly governance)
Incident reviews and RCA discussions
Continuous improvement initiatives
Translate business requirements into technical solutions
Maintain strong client relationships and drive customer satisfaction (CSAT)
3. Team Leadership & Delivery
Manage and mentor multi-skilled teams (VMware + Windows + Linux admins) Oversee L2/L3 support teams in global delivery model (onshore/offshore) Drive:
Skill development and cross-training
Resource planning and capacity management
Ensure adherence to operational processes and service quality standards
4. Incident, Problem & Change Management
Lead resolution of critical incidents (P1/P2) across platforms
Ensure timely RCA and preventive actions
Govern change management activities (patching, upgrades, migrations)
Maintain and improve operational runbooks and SOPs
5. Platform Management & Engineering
VMware:
Cluster, host, and VM lifecycle management
HA/DR (vMotion, DRS, SRM basics)
Windows:
Server administration, patching, Active Directory coordination
Linux:
OS administration, patching, performance tuning
Collaborate with:
Storage, network, security, and cloud teams
6. Automation & Transformation
Drive automation using:
PowerCLI, PowerShell, Python, Shell scripting
VMware Aria / vRealize
Implement:
Self-service provisioning
Auto-remediation and monitoring optimization
Reduce operational effort and improve efficiency
7. Monitoring, Reporting & Governance
Monitor infrastructure using enterprise tools (vROps, OEM, etc.) Publish dashboards and reports:
SLA/KPI metrics
Capacity & utilization
Incident trends
Ensure compliance with:
Security policies
Audit and regulatory controls
Required Skills & Expertise
Technical Skills
Strong expertise in:
VMware vSphere (ESXi, vCenter, clusters, HA/DRS)
Windows Server (2012/2016/2019/2022)
Linux (RHEL / Ubuntu / CentOS administration)
Knowledge of:
Backup & DR tools
Storage (SAN/NAS) and networking fundamentals
Automation & Tools
Scripting:
PowerShell / PowerCLI (mandatory)
Python / Bash (preferred)
ITSM tools:
ServiceNow (or equivalent)
Monitoring:
vROps, SCOM, SolarWinds, or similar
Process & Framework
Strong understanding of ITIL processes
Experience in managed services / COE delivery model
Exposure to SLA-driven environments
Leadership & Soft Skills
Strong communication and presentation skills
Proven ability to manage client expectations and escalations
Analytical problem-solving and decision-making
Ability to work in high-pressure environments
Experience Required
10–15 years of IT infrastructure experience
5+ years in compute/platform operations leadership
Experience managing VMware + Windows + Linux environments
Prior experience in client-facing managed services roles (mandatory)
Education & Certifications
Bachelor’s degree in IT / Computer Science or equivalent
Preferred certifications:
VMware VCP
Microsoft (Windows Server / Azure Admin – optional)
Red Hat (RHCSA/RHCE – preferred)
ITIL Foundation
Key KPIs
SLA compliance (Availability, MTTR)
Incident reduction & RCA effectiveness
Automation adoption (reduced manual effort)
Customer satisfaction (CSAT)
Platform performance and utilization optimization
Nice to Have
VMware NSX / Horizon knowledge
Cloud exposure (Azure / AWS VMware)
Experience in transformation / migration projects
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