ServiceNow BCM Developer C2C jobs Sunnyvale, CA and Austin, TX

Title: ServiceNow BCM Developer

Location : Sunnyvale, CA and Austin, TX (3 days work from office)

Job Summary –

We are seeking a skilled ServiceNow BCM Developer to design, develop, and implement Business Continuity Management solutions within the ServiceNow platform. The ideal candidate will have hands-on experience with ServiceNow modules, strong scripting capabilities, and a solid understanding of BCM processes, including risk assessment, business impact analysis, and disaster recovery planning.

Years of experience needed –

• 6 to 8 years of experience as Service Now Developer

Responsibilities / Experience –

• Design and develop ServiceNow BCM solutions aligned with organizational continuity requirements.
• Configure and customize ServiceNow BCM modules, including Business Impact Analysis (BIA), Risk Assessment, and Continuity Plans.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Develop workflows, business rules, UI policies, client scripts, and integrations within ServiceNow.
• Maintain and enhance existing BCM implementations to improve efficiency and compliance.
• Integrate ServiceNow with third-party systems and tools where required.
• Perform unit testing, system testing, and support user acceptance testing (UAT).
• Provide ongoing support, troubleshooting, and performance optimization.
• Ensure adherence to ITSM best practices and organizational standards.
• Document technical designs, configurations, and operational procedures.

Qualifications/Required Skills:

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Experience implementing or supporting ServiceNow BCM or GRC modules.
• Strong knowledge of JavaScript, Glide API, and ServiceNow scripting.
• Experience with ServiceNow platform features such as Flow Designer, Integration Hub, and REST SOAP APIs.
• Familiarity with ITIL processes and frameworks.
• Strong problem-solving and analytical skills.
• Experience working in Agile Scrum environments.

Preferred/Good-to-have skills:

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS-GRC/BCM).
• Experience with Business Continuity Planning (BCP), Disaster Recovery (DR), and risk management frameworks.
• Knowledge of compliance standards such as ISO 22301, ISO 27001, or NIST.