business analyst

We are seeking an experienced Business Analyst (BA) to support the procurement and implementation of a new Learning Management System (LMS) for a public safety training institution. This role will play a critical part in ensuring the selected LMS integrates effectively with existing systems, supports operational workflows, and meets compliance and reporting requirements. 
The BA will work closely with the project manager and stakeholders across training, operations, IT, and administration to analyze current processes, define future-state workflows, and translate business needs into clear, actionable requirements. 
This full-time role averages 40 hours per week, with hours adjusted as needed but not exceeding 40 hours. The estimated project duration is approximately 12 months, though it may be extended if necessary or completed sooner. 
Key Responsibilities 
Stakeholder Engagement & Facilitation 
The BA will facilitate discussions with instructors, administrators, IT personnel, compliance officers, and leadership to ensure all operational, training, and reporting needs are fully understood and captured. They will be responsible for the following activities: 
Identify and engage stakeholders across departments including training, operations, IT, and compliance  
Lead workshops, interviews, and working sessions to gather input and build consensus  
Surface and resolve conflicting requirements and priorities  
The BA will work with stakeholders to map current processes and design future-state workflows. They will identify gaps, recommend operational improvements and optimization opportunities. They will be responsible for the following activities: 
Current State Analysis 
Document existing training processes, systems, and workflows  
Analyze current methods for course delivery, certification tracking, and compliance reporting  
Identify inefficiencies, risks, and opportunities for improvement  
Future State Design 
Define desired future-state processes supported by the LMS  
Develop process maps, use cases, and user journeys  
Ensure alignment with operational realities, including shift-based work environments and certification requirements  
Systems & Integration Analysis 
The BA will analyze existing systems, data flows, and interfaces to ensure smooth integration between the LMS and tools such as HR systems, registration platforms, certification tracking, and digital content repositories. They will work closely with IT and the project manager to translate business needs into technical specifications that guide vendor and internal development work. They will be responsible for the following activities: 
Inventory systems that will interface with the LMS (e.g., HRIS, records systems, scheduling, identity management)  
Define data flows, system interactions, and integration points  
Collaborate with technical teams to assess integration feasibility and constraints  
Identify system dependencies and risks  
Requirements Management 
The BA will document and validate business needs, functional requirements, and technical specifications for the LMS. They will be responsible for the following activities: 
Elicit, analyze, and document business and technical requirements  
Develop functional and non-functional requirements, including security and compliance needs  
Maintain a requirements traceability matrix  
Support prioritization and validation of requirements with stakeholders  
Procurement & Vendor Evaluation Support 
The BA will assist in preparing procurement documentation, evaluating vendor proposals, and ensuring requirements are accurately represented. Supports implementation planning, including readiness assessments, risk identification, and validation of vendor deliverables against agency needs. They will be responsible for the following activities: 
Contribute to development of RFP documents and evaluation criteria  
Participate in vendor demonstrations and solution evaluations  
Assist in scoring vendor responses based on organizational needs  
The BA will assist with assessing and preparing DPSST for LMS adoption. They will assist with organizational change management planning and help prepare for implementation. They will be responsible for the following activities: 
Impact Assessment & Change Support 
Assess the impact of the LMS on business processes, roles, and policies  
Identify organizational readiness considerations  
Collaborate with change management and training teams as needed  
Implementation Support 
Provide requirements clarification during system configuration and development  
Support user acceptance testing (UAT)  
Assist in resolving gaps between business needs and system capabilities  
Required Qualifications 
Bachelor’s degree in business administration, Information Systems, or related field (or equivalent experience)  
3–7+ years of business analysis experience on complex system implementation projects  
Demonstrated experience analyzing system integrations and data flows  
Experience working in public sector, public safety, or highly regulated environments  
Strong documentation and requirements management skills  
Preferred Qualifications 
Familiarity with compliance-driven training environments  
Experience supporting RFP or procurement processes  
Knowledge of identity management, or records management systems  
Certification such as CBAP, CCBA, or PMI-PBA  
Experience with LMS implementations or enterprise training systems 
Key Skills & Competencies 
Strong analytical and problem-solving skills  
Ability to translate business needs into technical requirements  
Excellent facilitation and stakeholder engagement skills  
Process modeling and documentation (e.g., workflow diagrams, use cases)  
Effective communication across technical and non-technical audiences  
Ability to work independently and manage multiple priorities  
Deliverables 
Current-state and future-state process documentation  
System and data flow diagrams  
Requirements documentation and traceability matrix  
Integration inventory and analysis  
Gap analysis  
Test plans 
Benefits Management Plan