C2c Job Opening for ServiceNow Project Manager at Frederick, MD

Job Title: ServiceNow Project Manager
Location: Frederick Maryland

Onsite Opportunity

 

Role Description:

• The ServiceNow Project Manager is responsible for planning| executing| and delivering ServiceNow implementation and enhancement projects.
• This role ensures projects are completed on time| within scope| and aligned with business objectives while managing stakeholders| risks| and resources effectively.

 

Key Responsibilities

• Project Management Lead end-to-end ServiceNow implementation projects (ITSM| ITOM| HRSD| CSM| etc.)Define project scope| objectives| deliverables| and success criteria
• Develop and maintain project plans| schedules| and budgets
• Track project progress and provide status updates to stakeholders
• Manage risks| issues| dependencies| and mitigation plans
• Stakeholder Management
• Act as the primary point of contact between business| IT| and vendors
• Engage with senior stakeholders to align project goals with business needs
• Facilitate workshops| requirement gathering sessions| and steering meetings
• ServiceNow Delivery Oversight
• Ensure adherence to ServiceNow best practices and delivery methodologies (AgileWaterfallHybrid)Coordinate with ServiceNow developers| architects| and platform teams
• Oversee design| configuration| testing| and deployment phases
• Ensure proper documentation and knowledge transfer
• Team  Resource Management
• Manage cross-functional teams including developers| testers| and business analysts
• Allocate resources effectively and monitor performance
• Foster collaboration and maintain team productivity
• Governance  Compliance
• Ensure compliance with organizational policies and governance standards
• Maintain quality assurance throughout project life cycle Ensure proper change and release management processes are followed Essential Skills: ServiceNow Project Manager

 

Skills: Digital : ServiceNow_IT Service Management Experience Required: 8-10

Top 3 Required Skills
1. ServiceNow Implementation Expertise (SPM, PPM, ITSM modules)

2. End-to-End Project Management (Agile/Hybrid delivery, PMP preferred)

3. Stakeholder Management & Communication (business + IT alignment)

Top 3 Preferred Skills:

1. Experience in Insurance / Financial Services domain

2. Exposure to ServiceNow AI/GenAI (Now Assist, automation initiatives)

3. Experience with Demand Management and backlog prioritization

 

Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or a closely related field is required for the project

 

Thanks & Regards

Manasa Salla
Sr Technical Recruiter
I Tech US Inc.

manasa.s@itechus.net